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Question 1.
The Customer has 10 identical units. Only one unit is exhibiting random lockups. What component do you swap with one of the other working units to determine whether this is a software or hardware problem?
A. Memory
B. Processor
C. Hard Drive
D. Video Card
Answer: C
Question 2.
After installing an external monitor on the mobile unit, the display is very distorted and has horizontal lines. However the LCD display provides a clear picture.
What is the first thing you would look at?
A. Monitor is not supported on the computer.
B. Monitor refresh rate needs to be adjusted
C. LCD lid has to be closed
D. Monitor resolution must match LCD resolution.
Answer: B
Question 3.
You have a defective Pentium 4 CPU in a dual CPU workstation. The replacement is on order. The customer must have the unit working today.
What do you do?
A. Dual CPU System do not operate with a single CPU.
B. Remove the defective CPU. Install a single CPU operating system.
C. Remove the defective CPU. The unit will work with one CPU.
D. Remove the defective CPU. Install a CPU terminator.
Answer: D
Question 4.
Where can you check the service history for a specific desktop unit?
A. Part Surfer
B. Ask the customer or previous technician
C. Channel Services Network (CSN)
D. Check the repair log on the inside of unit.
Answer: C
Question 5.
You have connected a USB diskette drive to a notebook, but is not recognized.
What could be wrong?
A. Drive needs an external power supply
B. USB is not set to ‘enable legacy device’
C. Drive is not manufactured by HP
D. Diskette is not formatted.
Answer: B
Question 6.
Where would you verify that a replacement SCSI boot drive is recognized by the system?
A. System BIOS
B. SCSI Controller BIOS
C. Operating System
D. SCSI LED
Answer: A
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Question 1.
Which layer of the OSI model is responsible for routing?
A. Network
B. Session
C. Physical
D. Transport
E. Data link
F. Application
Answer: A
Question 2.
A network administrator was assigned two class C network addresses despite needing a single network with 600 nodes. How might the administrator achieve a single, 600 node network?
A. Route the networks.
B. Bridge the networks.
C. Subnet the networks.
D. Supernet the networks.
Answer: D
Question 3.
Which two IP address criteria are required for Supernetting? (Choose two)
A. Addresses must be consecutive.
B. The address must be Class B.
C. The subnetmask must contain at least 20 bits.
D. The third octet of the first address must be evenly divisible by 2.
E. The third octet of the first address must be evenly divisible by 23.
Answer: A, D
Question 4.
Which features are associated with link state routing? (Choose two)
A. Counts hops.
B. Converges quickly.
C. Uses a cost metric.
D. Requires very little configuration.
E. Recalculates entire routing database before forwarding changes.
Answer: B, D
Question 5.
Which elements form an IPX address used for internetwork communication? (Choose three)
A. Subnet mask
B. Node address
C. Socket number
D. Network address
Answer: B, C, D
Question 6.
Select the link state routing protocol. (Choose two)
A. RIP
B. LAT
C. SNA
D. NLSP
E. RTMP
F. OSPF
Answer: D, F
Question 7.
Which statement is true of a controlled access printer? (Choose two)
A. It has low security.
B. It offers simple or automatic silent installation.
C. It has no corresponding NDS object.
D. It offers a full range of event and status notification options.
Answer: B, D
Question 8.
Network Address Translation (NAT) can be configured to operate in three different modes.
Which mode is used for permanent one-to-one mapping of public registered IP addresses to unregistered IP addresses inside a private network?
A. IP
B. IPX
C. Static
D. Dynamic
E. Static and Dynamic
Answer: C
Question 9.
Which type of DHCP object should you configure to manually assign an IP address to a specific workstation on the network?
A. IP Address object
B. DHCP Subnet object
C. Subnet Address object
D. Subnet Address Range object
Answer: A
Question 10.
Which NetWare service provides a way to update DNS with accurate A records and Pointer records for address assignments?
A. DNS
B. DHCP
C. Dynamic DNS
D. Dynamic DHCP
Answer: C
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