Question 1.
A system powers on, begins POST, displays the BIOS version information and then hangs with the error message Error loading operating system. Which of the following is MOST likely cause of this issue?

A. A virus has infected the system
B. Corrupted BOOT.INI file
C. Corrupt MBR
D. Boot sector corruption

Answer: C

Explanation:
The Master Boot Record (MBR) is the operating system information stored in the first sector of  any hard disk .It locates and loads the operating system into the computer's main storage or random access memory. If for any reason, the Master Boot Record becomes damaged or corrupt, then the operating system will be unable to load and the message Error loading operating system will be displayed.

Question 2.
A client has been unable to fix corruption of system files and does not have a backup or an Automated System Recovery (ASR) disk. 

Which of the following is the BEST action to take next?

A. Copy the missing file from another computer and reboot.
B. Execute a Windows repair from the Windows setup media.
C. Boot into the Recovery Console and execute FIXBOOT.
D. Reboot and press the F2 key when prompted.

Answer: B

Question 3.
A technician is called for a computer that is not connecting to the network. 

Which of the following would be the MOST common tool used to identify the issue?

A. Cable tester
B. Multimeter
C. Loop back plugs
D. Crossover cable

Answer: A

Explanation:
Cable tester is a simple instrument that can help in detecting mis -wired and incomplete network cables. A multimeter is used to test the voltage, a loop back plug is used to test the loopback connectivity of a device and the crossover cable is used to connect two network devices.

Question 4.
Which of the following is the BEST solution for repairing a hard drive that results in the NTLDR is missing display upon booting?

A. Use recovery console and thefixmbr command.
B. Use recovery console and thebootcfg /rebuild command.
C. Use recovery console and thefixboot command.
D. Use recovery console and thechkdsk command.

Answer: C

Question 5.
A customer reports they are unable to connect to any computers outside of the office and they are unable to connect to the Internet. When the technician runs ipconfig, the customer gets the following output: IP
address169.254.2.4
Subnet Mask.255.255.0.0
Default Gateway.

Which of the following could be causing the issue?

A. The subnet mask is not correctly configured.
B. The DNS client has not been configured on the computer.
C. The DHCP client is unable to obtain an IP address from the DHCP server.
D. The default gateway is not specified.

Answer: C

Explanation:
The problem here is the inability of DHCP client to obtain an IP address from the DHCP server. One of the most common DHCP server problems is the failure of clients to obtain configuration from a working server, which results in such connection issues.

Question 6.
A user reports that their system is starting to run slower, especially when opening large local files. The system has sufficient RAM for the users applications, but the hard drive seems to have higher than normal activity when opening large files. 

Which of the following would be the BEST tool to diagnose and troubleshoot this problem?

A. Task Manager
B. NTBACKUP
C. FDISK
D. Disk Defragmenter

Answer: D

Explanation:
To fix the problem, in this case you should use the Disk Defragmenter. It is a computer program designed to increase access speed of files by rearranging them on the disk so that they occupy contiguous storage locations. The purpose defragmenting is to optimize the time taken to read and write files to/from the disk and maximizing the transfer rate.

Question 7.
A user states they receive a message Boot device not found half of the time they boot their system. 

Which of the following is the MOST likely cause?

A. A dead CMOS battery
B. The OS is not installed on the hard drive
C. A faulty RAM
D. A faulty HDD connection

Answer: D

Explanation:
The most likely cause of the problem is the faulty HDD connection. This error occurs when the Master boot record (MBR) is not found on the system. The MBR is present on the first sector of the hard disk. In this case the system is unable to get the MBR due to the faulty HDD connection 

Question 8.
A user reports they can no longer change the web browser home page. Which of the following is MOST likely the problem?

A. They are using the wrong WEP key.
B. They have been infected with malware.
C. They have lost Internet connectivity.
D. They need to update their network device drivers.

Answer: B

Explanation:
When your computer is affected with a malware then you will not be able to change the home page of the web browser of your computer. This is because malware prevents you from doing that. Every time you try to change it, you will be redirected to another page. This is one of the most common symptoms of a spyware infected computer.

Question 9.
A technician needs to check which ports are open in the Windows Firewall. 

Which of the following will allow the technician to view these settings?

A. netsh firewall show logging
B. ipconfig /all
C. netsh firewall show state
D. arp -a

Answer: C

Explanation:
To find out the ports open in the Windows Firewall, you need to use netsh firewall show state command. This command ishows current state of Windows Firewall and you can see the state of all the ports. 

Question 10.
Which of the following are methods to automatically update the antivirus application? (Select TWO).

A. Establish rules in the email scheduling program to perform updates.
B. Select Update Now from the program options.
C. Use the Automatic Update feature built into the application.
D. Use scripts.
E. Use Windows Update.

Answer: C, D

Question 11.
A remote user is attempting to install a new external storage device on their computer. The user reports they only have one port open on the back of the device and the port is similar to the USB port their mouse is connected to. The port has a bevel on one side and is slightly larger than the USB port. 

Which of the following connector types is MOST likely being described?

A. IEEE 1394
B. USB 2.0
C. PCMCIA
D. Parallel

Answer: A

Explanation:
The port being referred to here is IEEE 1394. It is a serial bus interface standard for high-speed communications and isochronous real-time data transfer. Quite similar to USB port in looks and some functionality, IEEE 1394 supports both Plug-and-Play and hot plugging, and also provides power to peripheral devices.

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