Question 1.
Which of the following is MOST likely to be an infrared device?

A. printer
B. cellular telephone
C. headset
D. keyboard

Answer: D

Question 2.
Which of the following would be the BEST method to use to determine whether a laptop battery is seated correctly?

A. Shake the battery housing while the computer is on.
B. Remove the battery while the computer is plugged in.
C. Turn the computer on with the alternating current (AC) cord unplugged.
D. Change the advanced power management settings in the BIOS.

Answer: C

Question 3.
Which of the following would be the way to prevent the Num Lock LED from being turned on automatically when a laptop is booted?

A. Go into the Windows Keyboard applet and deselect the 'Num Lock on boot' option.
B. Create a Windows profile to disable the feature during power-on self test (POST).
C. Hold the function Num Lock key down during POST.
D. Turn the feature off in the BIOS.

Answer: D

Question 4.
When inserting a second hard drive into the laptop's external drive bay, the system will not boot.

The MOST likely cause is that the drive:

A. is not compatible with the laptop.
B. is disabled in Windows.
C. jumper is set as master.
D. is defective.

Answer: C

Question 5.
Which of the following would be the cause if a system utilizing a shared memory bus system that had its memory upgraded continues to have performance issues when using a graphic-intensive application?

A. The CPU acceleration needs to be configured to the maximum setting.
B. The screen refresh rate needs to be set to the minimum possible settings.
C. The shared system can only utilize a fixed amount of memory from system bus.
D. The Enable Write combining option needs to be selected in the Troubleshooting tab of the Advanced setting in the Control Panel Display applet.

Answer: C

Question 6.
A technician receives a laptop work order stating that the mouse pointer from the touchpad is moving randomly around the screen. 

Which of the following should the technician do FIRST?

A. Reboot the computer.
B. Replace the touchpad.
C. Clean the touchpad.
D. Update the driver.

Answer: C

Question 7.
A user reports that the display on the laptop appears blurred. 

Which of the following is MOST likely the cause?

A. More video memory needs to be allocated.
B. The LCD is not running in its native resolution.
C. The drivers are improperly installed.
D. LCD monitors do not appear blurred.

Answer: B

Question 8.
A technician is working on a laptop that is powered on but has a black LCD screen. 

Which of the following should the technician do to start troubleshooting the laptop?

A. Replace the LCD inverter.
B. Connect an external monitor to the laptop.
C. Replace the LCD screen.
D. Connect a video tuner to the laptop.

Answer: B

Question 9.
A technician is upgrading the memory on a laptop that has a front-side bus speed of 333MHz.

Which of the following memory module types has the minimum data transfer rate necessary to support this upgrade?

A. PC533
B. PC333
C. DDR333
D. DDR266

Answer: C

Question 10.
The display on a recently repaired tablet computer is not functioning but the VGA port is functioning. 

Which of the following is MOST likely the cause?

A. The digitizer needs replacing.
B. The wireless antenna is not shielded properly.
C. The system board needs replacing.
D. The video ribbon cable is not seated properly.

Answer: D

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