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Question 1.
Select the answer that best describes the role of Microsoft CRM within the solution.
A. functions as the call queuing and call routing component to perform screen pops
B. acts as the interface and data store for the customer records database
C. performs automatic lookups of the Caller ID information sent directly from the Cisco Call
Manager Express to the Microsoft CRM server
D. functions as the TAPI listener to receive new call information from Cisco Call Manager Express
Answer: B
Question 2.
What information needs to be obtained from the Cisco Call Manager Express in order to configure the Cisco CRM Communications Connector to function properly? (Choose two.)
A. version number of the Call Manager Express
B. number of phones registered to the Call Manager Express
C. total number of extensions defined on the Call Manager Express
D. Call Manager Express username and password associated with the CRM user's extension
E. IP address of the Call Manager Express
Answer: D, E
Question 3.
Select the two answers that best describe the Screen Pop feature provided by the Cisco CRM
Communications Connector. (Choose two.)
A. supports automatically popping the customer record when a customer call is internally
transferred from one CRM user to another
B. opens customer account record on recipient's PC screen as call arrives
C. provides a screen pop of the customer's previous purchase history with the company for the
agent to view
D. supports manual association of calls with new or existing account records
Answer: B, D
Question 4.
Select the answer that best describes how the Cisco CRM Communications Connector handles Click to Dial outbound calls if there is more than one phone number listed for the Microsoft CRM customer contact?
A. You cannot Click to Dial if there is more than one phone number listed for the Microsoft CRM
customer contact record.
B. The Cisco CRM Communications Connector pops a small GUI which asks you to choose
which phone number you wish to call.
C. You select which phone number is the primary phone number for the contact; that number is
the one that is called.
D. The Cisco CRM Communications Connector Click to Dial feature works only with the listed
business phone number field.
Answer: B
Question 5.
What type of application programming interface (API) does the Cisco Call Manager Express use to relay caller ID and call state information to the Cisco CRM Communications Connector?
A. Transaction Tracking Response API (TTR)
B. Java Telephony Programming Interface (JTAPI)
C. Cisco Call Manager Express uses TAPI Lite, leveraging the TAPI service provider integrated
into Cisco IOS
D. Cisco Call Manager Express uses Extended Markup Telephony Integration (EMTI)
Answer: C
Question 6.
Select the answer that best describes the business benefits provided by the Screen Pop feature.
A. saves the user time when an inbound or outbound call is placed or received by automatically
popping the customer service record of the employee who owns the customer case
B. automatically pops configured telemarketing scripts which allows the employee to up-sell the
customer on the latest products
C. saves the user time when an inbound or outbound call is placed or received, by automatically
popping the customer record and phone call record on the user's screen
D. improves customer service by automatically popping the customers last e-mail to the Microsoft
CRM user
Answer: C
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Question 1.
A .NET application executes a SQL request invoking the DB2Command.ExecuteReader method and a syntax error exception is thrown.
Which of the following properties contains the SQLCode for this syntax error?
A. DB2Error.SQLCode
B. SQLError.SQLCode
C. DB2Exception.SQLCode
D. SQLException.SQLCode
Answer: A
Question 2.
Given the following table definition:
CREATE TABLE staff (
id SMALLINT NOT NULL,
name VARCHAR(9),
dept SMALLINT,
job CHAR(5))
Assuming that the following statements execute successfully:
Dim cmdStaff As DB2Command = cnDb2.CreateCommand()
cmdStaff.CommandText = "SELECT name FROM staff WHERE (job = @job)"
Which of the following is the correct way to provide a value for the parameter marker used?
A. cmdStaff.Parameters.Add("@job", "Mgr", CType(5, Char))
B. cmdStaff.Parameters.Add("@job", "Mgr", DB2Type.Char, 5)
C. cmdStaff.Parameters.Add(New DB2Parameter("@job", CType(5, Char))
cmdStaff.Parameters("@job").Value = "Mgr"
D. cmdStaff.Parameters.Add(New DB2Parameter("@job", DB2Type.Char, 5)
cmdStaff.Parameters("@job").Value = "Mgr"
Answer: D
Question 3.
If the following code is executed in the order shown:
conDB2 As DB2Connection
conDB2.ConnectionString = "Database=samplelx;UID=db2user;PWD=db2pwd;"
conDB2.Open()
Which of the following statements is correct?
A. An exception is thrown because the server name has not been specified.
B. An exception is thrown because the server name and the port have not been specified.
C. The execution is successful provided the host name SAMPLEX has been previously defined in
the local hosts table.
D. The execution is successful provided the database alias SAMPLEX has been previously
defined in the local database catalog.
Answer: D
Question 4.
Which of the following is the DB2 Data Provider for the .NET class that requires a database connection to be open?
A. DB2DataSet
B. DB2RecordSet
C. DB2DataReader
D. DB2DataAdapter
Answer: C
Question 5.
Which of the following ADO .NET providers is supported by IBM DB2 Add-ins for Visual Studio?
A. OLE DB .NET Data Provider
B. DB2 Data Provider for .NET
C. ODBC Data Provider for .NET
D. DB2 for i5/OS .NET Provider
Answer: B
Question 6.
Two OLTP applications run concurrently but frequent locking occurs which requires a fix to be applied. Application A inserts rows into the table T1. Application B submits several queries against the table with a Cursor Stability isolation level.
What would be the best course of action to improve the system's concurrency and performance?
A. Application B should be changed to access a view of table T1.
B. Application B should be changed to a Read Stability isolation level.
C. Application A should be changed to perform a commit after each INSERT operation.
D. Application A should be changed to include the NOT WITH HOLD clause on each INSERT
operation.
Answer: C
Question 7.
Parameter markers are NOT permitted for which of the following statements?
A. CALL
B. DELETE
C. EXECUTE IMMEDIATE
D. SET CURRENT SQLID
Answer: C
Question 8.
Given following table:
EMP
EMPNO NAME DEPTNO SALARY
====== ===== ======= =======
0010 JOSH D95 30000
0020 JENNA D98 25000
0030 DYLAN D95 10000
0040 TRACY D90 33000
and the following trigger definition:
CREATE TRIGGER track_chgs
AFTER UPDATE OF salary, name, empno ON emp
REFERENCING NEW_TABLE AS ntable
FOR EACH STATEMENT MODE DB2SQL
BEGIN ATOMIC
INSERT INTO changes
SELECT empno, CURRENT TIMESTAMP FROM ntable;
END;
After executing the following SQL statements:
DELETE FROM changes;
UPDATE emp SET deptno = 'D98' WHERE deptno = 'D95';
INSERT INTO emp VALUES('0050', 'KEN', 'D90', 35000);
UPDATE emp SET salary = salary - 500 WHERE salary > 35000;
UPDATE emp SET salary = salary + 1000 WHERE salary <= 25000;
What value will be returned by this query? SELECT count(*) FROM changes
A. 2
B. 3
C. 4
D. 6
Answer: A
Question 9.
Given the following table and view definitions:
CREATE TABLE city (
cityid INT GENERATED ALWAYS AS IDENTITY ,
city_name CHAR(10),
state_code CHAR(2) CHECK(state_code IN ('CA','IL','NY','OH','TX')));
CREATE VIEW city_view AS (
SELECT city_name||','||state_code AS fullname FROM city
WHERE state_code NOT IN ('OH','IL'));
and the following trigger definition:
CREATE TRIGGER city_viewInput
INSTEAD OF INSERT ON city_view
REFERENCING NEW AS n
FOR EACH ROW MODE DB2SQL
BEGIN ATOMIC
DECLARE delim INT;
SET delim = LOCATE(',', n.fullname);
INSERT INTO city(city_name,state_code)
VALUES(SUBSTR(n.fullname, 1, delim - 1), SUBSTR(n.fullname, delim + 1, 2));
END;
If the following SQL statments are executed:
INSERT INTO city VALUES(DEFAULT,'San Jose','CA') ;
INSERT INTO city_view VALUES('Chicago,IL');
INSERT INTO city VALUES(DEFAULT,'Detroit','MI');
INSERT INTO city VALUES(DEFAULT,'Austin','TX');
INSERT INTO city_view VALUES('Denver,CO');
How many rows will be returned by the following query: SELECT * FROM city
A. 1
B. 2
C. 3
D. 4
Answer: C
Question 10.
An application running against a DB2 for AIX database needs to execute the following query: SELECT t2.c2, t1.c3 FROM t1 INNER JOIN t2 ON t1.c1 = t2.c1
If table T1 resides in the DB2 for AIX database and table T2 resides in a DB2 for i5/OS database, which of the following DB2 object types must the identifier T2 represent in order for this SQL statement to run successfully?
A. ALIAS
B. NICKNAME
C. SERVER TABLE
D. TABLE WRAPPER
Answer: B
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