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Question 1.
How can you monitor the Telephony Applications Programming Interface (TAPI) messages being sent from the Call Manager Express TAPI service provider (TSP) to the Cisco TSP client software on the Microsoft CRM client PC?
A. windows debugging service
B. web browser
C. Cisco CRM Communications Connector Troubleshooting Utility Windows debugging
D. Cisco Systems Telephony Call Trace Utility
Answer: C
Question 2.
Identify the four types of information stored within the phone call record when the Cisco CRM Communications Connector is enabled. (Choose four.)
A. call initiator
B. incoming caller's credit line
C. phone call duration
D. direction of call
E. duration of the phone call
F. tracks the cost of the call to the customer
Answer: A, C, D, E
Question 3.
What protocol is used to send messages between the Cisco CRM Communications Connector client and server software?
A. NetBEUI
B. File Transfer Protocol (FTP)
C. RTP (Real-Time Transport Protocol)
D. HTTP
E. LTP (Light-weight Transport Protocol)
Answer: D
Question 4.
Select the answer that best describes how the Cisco CRM Communications Connector creates dial prefixes and patterns.
A. dial prefix statements
B. it does not, it uses the dial prefixes and patterns from the Call Manager Express
C. rational expressions
D. route points and calling search spaces
Answer: C
Question 5.
What customization button is created during the install process to allow for the Click to Dial feature to work?
A. Dial Contact
B. Click to Dial
C. Auto Dial
D. Call This Person
E. Call This Contact
Answer: D
Question 6.
What answer best describes the role of the Cisco TAPI service provider on the Call Manager Express?
A. sends TAPI messages to the IP phone so that it can pop the associated customer record
B. sends TAPI messages to the Microsoft CRM server so it can pop the associated customer
record
C. receives TAPI messages from the Microsoft CRM server so that it can pop the associated
customer record
D. increases lookup time of queries sent to the SQL server
Answer: B
Question 7.
Given a customer scenario where a contact center is not installed, describe the benefits of installing the Cisco CRM Communications Connector application.
A. The business saves money by not having to purchase contact center software because the
Cisco CRM Connector software handles the call routing and queuing.
B. All customer-facing employees save time by having the Cisco CRM Communications
Connector software contact them when they are away from their desk by cell phone or pager.
C. All customer-facing employees who receive inbound calls from internal or external customers
can benefit from the productivity enhancement features by time saving and elimination of entry
errors.
D. The business saves money by not having to hire contact center agents because the calls are
answered by the Cisco CRM Communications Connector application.
Answer: C
Question 8.
What Microsoft CRM files does the Cisco CRM Communications Connector update to add the Click to Dial customization buttons to the CRM customer contact records? (Choose two.)
A. click to dial.config
B. global config.xml
C. isv.config
D. outlook client.xml
E. client config.cfg
Answer: C, D
Question 9.
You are troubleshooting the Cisco CRM Communications Connector software and need to test the connectivity between the Cisco CRM Communications Connector client software and Cisco CRM Communications Connector server software.
What should you use to test this connectivity?
A. Go to the CRM tab on the Cisco CRM Communications Connector Troubleshooting Utility to
send a query to the CRM server.
B. Go to the Connectivity Test tab on the Cisco CRM Communications Connector
Troubleshooting Utility to send a query to the CRM server.
C. Go to a command prompt on the client, issue the my sql> Query -a ip_address of CRM server.
D. Use the Cisco CRM Communications Connector query analyzer on the Microsoft CRM server
to send a query to the customer database located on the client PC.
Answer: A
Question 10.
Select the answer that best describes the role of Call Manager Express within the solution.
A. provides screen pops and associates incoming calls with existing Microsoft CRM customer
records
B. stores customer records and causes the Microsoft CRM user's PC to pop the associated
customer record
C. maintains the database of previous calls history for each Microsoft CRM user's customer
contacts
D. provides call processing, caller ID information, and call state information to the Cisco CRM
Communications Connector
Answer: D
Question 11.
What three components can be monitored and tested using the Cisco CRM Communications Connector Troubleshooting Utility? (Choose three.)
A. CRM
B. Cisco CRM Communications Connector System Service
C. Microsoft CRM System Service
D. TAPI
E. Dial Strings
F. Cisco CRM Communications Connector System Service
Answer: A, D, E
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Question 1.
ITCertKeys.com currently has data in a relational database. The end users require the ability to drill up and drill down to a desired level of detail within the data.
So, Alphablox administrator will review the data to see if it is fit for use with the built-in Alphablox Cube Engine. In order to use the relational data with the Alphablox Cube Engine, the data needs to be in which of the following? (Select Three Answers)
A. a set of non-related tables in a relational database
B. A star schema
C. A snowflake schema
D. A stored procedure
E. A set of multiple fact tables representing a single cube
F. A single table
Answer: B, C, F
Question 2.
Not installing the ApplicationStudio EAR file on the web application server will result in which of the following?
A. The Alphablox examples will not be available.
B. The Alphablox server will not be available.
C. The Alphablox administration pages will not be available.
D. The Alphablox cube will not be available.
Answer: A
Question 3.
An Alphablox-based portlet does not display dynamic updates after a page refresh.
What is most likely the cause?
A. There are other non-Alphablox portlets on the same page.
B. Portlet caching is enabled.
C. The portlet is not in edit mode.
D. Alphablox components reset the query on page refreshes.
Answer: B
Question 4.
When a developer wants to refresh Alphablox Cubes through an API call, what blox must be used?
A. AdminBlox
B. CubeBlox
C. RepositoryBlox
D. DataSourceBlox
Answer: A
Question 5.
Alphablox is certified to run on certain versions of the Linux operating system. However, there are certain limitations that must be recognized when using this operating system with Alphablox.
Which of the following statements are correct limitations imposed on Alphablox under the Linux operating system? (Select Three Answers)
A. Alphablox running on Linux on z-Series hardware has a known memory size limitation.
B. The X11 libraries must be installed on the Linux system for Alphablox to start up correctly.
C. BEA WebLogic application servers are not currently supported by Alphablox on Linux servers.
D. Linux on Intel x86 processors are required as a certified environment for Alphablox.
E. 64-bit Linux systems are not currently supported by Alphablox.
F. Microsoft OLEDB is currently not ported to Linux which prevents access to Microsoft Analysis
Services as a data source for Alphablox when running on Linux.
Answer: B, C, F
Question 6.
Once a data source has been defined in Alphablox, where can the settings quickly be tested to ensure the connection is configured properly?
A. From the Blox Sampler application. Select a data source to use in the examples.
B. From the application administration page. Select the Test Data Source button.
C. By using the client tools provided by the database vendor.
D. From the data source administration page. Select the Test Data Source button.
Answer: D
Question 7.
Which two tag attributes does the tag allow? (Select Two Answers)
A. className
B. link
C. value
D. target
E. name
Answer: B, D
Question 8.
How is a Blox added to a JSP page? (Select 2 answers)
A. By importing the Blox tag classes.
B. By adding the Blox tags to present data.
C. By including
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