|
Question 1.
What tool does the service manual recommend you use to separate plastics and lift components of PowerBook and iBook computers?
A. Nylon probe tool
B. Jeweler screwdriver
C. Flat blade screwdriver
D. Precision needle nose pliers
Answer: A
Question 2.
Which TWO of the following are true statements about screws inside a PowerBook or iBook?
A. All screws are interchangeable.
B. It is not necessary to replace all screws after a repair.
C. Screws should always be only comfortably tightened.
D. Screws should always be tightened as much as possible.
E. Screws should always be replaced exactly where they came from.
F. Torx and Hex (Allen) screws can both be driven by either type of driver.
Answer: C, E
Question 3.
Identify the correct procedure for starting up a PowerBook in Target Disk Mode.
A. Press the D key during startup.
B. Press the T key during startup.
C. Press the Control and D keys during startup.
D. Press the Control and T keys during startup.
E. Press the Command and D keys during startup.
F. Press the Command and T keys during startup.
Answer: B
Question 4.
Which THREE of the following features are available in the Aluminum PowerBook G4 models but not in the iBook G4 models?
A. USB ports
B. Audio Input
C. PCMCIA slot
D. Built-in modem
E. Built-in Ethernet
F. FireWire 800 port
Answer: B, C, F
Question 5.
What function does Target Disk Mode perform?
A. It enables direct connectivity with a remote Macintosh over the Internet.
B. It converts a PC-formatted hard disk for use when connected to a Macintosh.
C. It allows access to a Macintosh's internal hard disk from the Finder of a connected Macintosh
via FireWire.
D. It allows two external FireWire hard disks to be connected and transfer data directly between
them without need of a computer.
Answer: C
Question 6.
Which of the following iBook or PowerBook models requires the use of the 65 watt AC power adapter?
A. iBook (14-inch)
B. iBook G4 (Early 2004)
C. PowerBook G4 (12-inch)
D. PowerBook G4 (1 GHz/867 MHz)
Answer: D
Question 7.
Which of the following iBook or PowerBook models requires the use of the 65 watt AC power adapter?
A. iBook G4
B. iBook G4 (14-inch)
C. PowerBook G4 (DVI)
D. PowerBook G4 (15-inch FW800)
Answer: D
Question 8.
Which TWO of the following features are available in the Aluminum PowerBook G4 models but not in the Titanium PowerBook G4 models?
A. USB ports
B. PCMCIA slot
C. Built-in modem
D. FireWire 800 port
E. Built-in Bluetooth
F. Built-in wireless networking
Answer: D, E
Question 9.
The basis for the component isolation troubleshooting technique is an understanding of _______ within computers.
A. power flow
B. software data flow
C. firmware data flow
D. processor instruction flow
Answer: A
Question 10.
When setting up a minimal system using the component isolation technique, you start with only the components necessary to _____.
A. boot the system into Mac OS 9
B. boot the system into Mac OS X
C. boot the system into Open Firmware diagnostics
D. hear a boot chime and/or see a flashing question mark on a display
Answer: D
Question 11.
In the component isolation technique, if you do not get a startup chime and/or a flashing question mark, you check the components of the minimal system by _____.
A. visually inspecting them for damage
B. replacing them with known-good parts in any order
C. adding more known-good parts in a specified order
D. replacing them with known-good parts in a specified order
Answer: D
Question 12.
When practicing component isolation, which ONE of the following components would NOT be a part of a minimal system configuration for a PowerBook G4 (12-inch 1.5GHz)?
A. SDRAM
B. Speaker
C. Hard Drive
D. DC-in Board
E. Backup battery
F. Power adapter
Answer: C
Question 13.
A customer is experiencing intermittent battery drain while using her PowerBook G4 (17-inch 1.67 GHz) connected to a working power adapter. You have reset the PMU and the problem persists.
What is the most likely cause of the problem?
A. Corrupt OS
B. Faulty PMU
C. Faulty logic board
D. Incompatible power adapter
Answer: D
Question 14.
To isolate a video problem to hardware or software on a PowerBook G4 (17-inch 1.67GHz), which of the following steps should you try FIRST?
A. Replace the built-in display.
B. Reinstall the appropriate Mac OS.
C. Verify the hard disk with Disk First Aid.
D. Start up from a known-good startup disc.
Answer: D
Question 15.
Which one of the following troubleshooting steps is NOT appropriate when troubleshooting an iBook or PowerBook with no video on its built-in display?
A. Hold a bright light against the screen.
B. Check if brightness settings are all the way down.
C. Connect an external display to the iBook or PowerBook.
D. Check the network settings on the iBook or PowerBook.
E. Check the internal video cables & connectors for damage.
Answer: D
Question 16.
A customer's iBook G4 (Late 2004) is freezing intermittently.
Which of the following steps should you try FIRST to identify the problem?
A. Try quick fixes.
B. Repair the iBook.
C. Perform a split-half search.
D. Run appropriate diagnostics.
E. Escalate the problem to Apple.
F. Gather information about the problem.
Answer: F
Question 17.
Which of the following is ALMOST CERTAINLY a software-related problem?
A. No video on display
B. Single beep at startup
C. No Internet connectivity
D. iPhoto quits when launched
Answer: D
Question 18.
A customer states that he cannot open an AppleWorks file.
What is the most productive question to ask him FIRST?
A. Can you open any files?
B. Can you open other AppleWorks files?
C. What version of AppleWorks are you using?
D. Is your Mac connected to a network?
Answer: B
Question 19.
A Power Book G4 has no video, but powers on with a normal startup chime, and normal startup sounds from the hard drive.
Which of the following steps should you try next?
A. Update the PowerBook G4's firmware.
B. Replace the PowerBook G4 logic board.
C. Replace the PowerBook G4 LCD display.
D. Connect a known-good external display.
Answer: D
Question 20.
You have replaced the optical drive in an iBook G4 (Late 2004). In what THREE ways should you test the repair before returning the system to the customer?
A. Leave the computer on overnight.
B. Verify that the original symptom is resolved.
C. Verify that no new symptoms have occurred.
D. Run all Apple Service Diagnostic tests for the iBook G4 (Late 2004).
E. Run Apple Service Diagnostic optical drive tests for the iBook G4 (Late 2004).
F. Start up the computer in Target Disk Mode to test the internal hard drive.
Answer: B, C, D
|
Question 1 A trainer has just finished the lesson covering a complex concept that is essential to understanding the next topic of the course. Most of the learners are looking at the trainer with blank expressions. When the trainer asks questions designed to determine whether the class understands the concept, most learners look away. Which of the following actions by the trainer prior to the lesson would MOST have helped prevent the reactions described above? A. Having the learners state the experience they have had with the topic and helping them form questions they would like to have answered B. Providing an overview of the concept to be covered and stating why it is important C. Giving the learners a summary of the concept to be covered in that particular lesson and of the concepts that will be covered in the lessons that follow D. Giving learners a selection of readings about the concept for them to read before the lesson is started Answer: A Question 2 For this question, decide whether the action makes it likely or unlikely that the trainer will achieve the goal. Select the BEST statement of the reason that the action is likely or unlikely to accomplish the goal. GOAL:To anticipate foreseeable difficulties that a class may have in understanding course material ACTION:Develop supplemental course materials based on the instructor's technical knowledge and teaching experience in this area. A. LIKELY, because the supplemental course material will make learners more serious about learning the course material B. LIKELY, because classes differ in their needs, and previous teaching experience guides the development of supplemental materials C. UNLIKELY, because some learners will not require supplemental materials to understand course content D. UNLIKELY, because the supplemental material cannot cover all possible problems Answer: B Question 3 2 An atmosphere conducive to learning is characterized by each of the following EXCEPT: A. The instructor emphasizes the need to complete the fixed course agenda. B. The instructor asks learners to contribute from their fields of expertise. C. Learners feel free to share personal anecdotes related to the topics when asked. D. Learners know each others' names. Answer: A Question 4 During a two-day workshop, the instructor monitored learner understanding by asking questions to the group in general. These questions were always answered correctly. However, many learners performed poorly on the end-of-course exam. Which of the following describes the error the instructor has MOST probably made in this situation? A. Failure to identify some learners' needs B. Failure to sufficiently motivate all learners C. Failure to link course content to the learners' job requirements D. Failure to communicate expectations for learner performance Answer: A Question 5 While preparing instructional materials to teach a class, the trainer notices that over 90 percent of the class is based on lectures and slides. The appropriate action for the trainer is to: A. prepare take-home activities to give learners after the class B. recognize that course designers develop curriculum to best cover instructional objectives C. create activities to use that will vary learning methods and styles D. announce to the class that different trainers use different kinds of curriculum Answer: C Question 6 To illustrate a point, the trainer uses a joke that the class does not understand. Which of the following should the trainer do next? A. Pretend nothing happened and continue with the lesson. 3 B. Retell the joke explaining its punch line. C. Decide not to use humor in future presentations. D. Attempt to save the situation by telling another joke. Answer: A Question 7 A learner makes an inappropriate comment during class introductions and continues to do so during small-group interaction. The instructor should first take which of the following steps? A. Respond with humor to the comments and try to make light of them. B. Discreetly speak to the learner to discourage this behavior. C. Announce to the class that the comments are inappropriate. D. Request that the learner's supervisor speak to the learner about the behavior. Answer: B Question 8 A trainer is teaching a course in which it appears that the learners differ greatly in what they expect from the course. Which of the following actions should the trainer take to ensure that instruction is effective for this class? A. Deliver course material exactly as the trainer's manual specifies. B. Adjust the course materials and agenda to meet the needs of the learners. C. Poll the learners regarding what should be included and eliminated. D. Have the learners with the highest expectations about the course modify their expectations to fit those of the group. Answer: B Question 9 Which of the following would be an instructor's BEST source of information for determining whether course materials should be adjusted before a training course begins? A. Learners' evaluation reports on previous course instructors B. Evaluation data about the test scores received by previous course participants C. Conversations with personnel at the instructional site D. Application information about the learners' backgrounds 4 Answer: D Question 10 An instructor has been assigned to train a group of learners from different companies in a new computer application. As the instructor selects the presentation strategy to be used the MOST important information consideration is the: A. level of expertise of the learners B. specific uses the learners will make of the application C. learners' job requirements D. learners' expectations about the course Answer: A
Copyright © 2004 CertsBraindumps.com Inc. All rights reserved.