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Question 1. What happens if an attachment document cannot be found by the CRS Application when the Attach to E-mail step executes? A. The E-mail is sent without the attachment. B. An error is sent to the Administrator. C. The steps under the "Failure" branch are executed. D. The rest of the E-mail steps are ignored in the script. Answer: C Question 2. Which CRS subsystem manages the connection between CallManager' and the CRS engine? A. Media subsystem B. JTAPI subsystem C. Database subsystem D. Application subsystem Answer: B Question 3. What is a benefit of using subflows? A. Decreases the amount of flows. B. Collects information about callers to agents. C. Creates a framework for CRS Server status reporting. D. Decreases latency through increased bandwidth on CRC Server. E. Provides easier management of flows that can be called by multiple other flows. Answer: E Question 4. Which CRS subsystem uses the RMJTAPI user to monitor agent states and to route and queue calls? A. ICD subsystem B. JTAPI subsystem C. Database subsystem D. Application subsystem Answer: A Question 5. What is the backup file name for the historical reporting data for the CRS? A. MCS.sti B. CRS.sti C. MCS.bak D. CRS.bak Answer: A Question 6. What is the default maximum number of months for which historical reporting data can be retained? A. 6 months B. 12 months C. 13 months D. 24 months Answer: C Question 7. Which CRS subsystem conveys call control messages to CallManager? A. ICD subsystem B. JTAPI subsystem C. Database subsystem D. Application subsystem Answer: B Question 8. Cisco CRS Application may query databases for information. What are the current supported databases? A. SQL only B. SQL and Sybase only C. Oracle, SQL, and DBII only D. Oracle, SQL, Sybase, and DBII only Answer: D Question 9. Which two types of information does the Cisco ICD Desktop Administrator program read from the LDAP Server (Choose two) A. JTAPI triggers B. ICD agent teams C. ICD agent ID/name D. ICD CSQ Information Answer: C, D Question 10. Which two devices does the JTAPI subsystem monitor? (Choose two) A. CTI ports B. Gateways C. CRS Server D. Agent phones E. CTI route points Answer: A, E Question 11. What is the default location for the storage of CRS scripts before they are used? A. On the CRS Server's LDAP Directory only. B. In the C:\Program Files\wfavvid folder on the CRS Server. C. On the CallManager Publisher Server's LDAP of the Cluster. D. In the C:\Program Files\wfavvid\script folder on the CRS Server Answer: C Question 12. Which step must be executed before an email can be sent? A. Send Email B. Attach Email C. Create Email D. Delete Email Answer: C Question 13. The Cisco CRS Server must be configured to communicate and interoperate with the Cisco CallManager. Which two must be configured on the Cisco CRS Server? (Choose two) A. Repository Manager to load applications. B. JTAPI subsystem with the CTI port group. C. Database subsystem communication with LDAP directory. D. JTAPI subsystem with the user created in Cisco CallManager Answer: B, D Question 14. Which two MIBs are provided for CRS SNMP support? (Choose two) A. SYSAPPL-MIB B. CISCO-CRS-MIB C. CISCO-CCM-MIB D. CISCO-VOICE-APPS-MIB Answer: A, D Question 15. Which two are used by the Cisco Agent Desktop to interact with the CRS? (Choose two) A. COM B. LDAP C. JDBC D. JTAPI Answer: B, D Question 16. In the Cisco IP Telephony architecture, what is the purpose of the Cisco CallManager? A. Connects the enterprise IP Telephony network to the PSTN. B. Stores configuration information and application scripts for CRS. C. Provides basic services for Voice over IP, and manages gateways. D. Allows designers to create, modify, and debug CRS Application scripts. Answer: C Question 17. Which two are capabilities of the Cisco CRS engine? (Choose two) A. Acts as voicemail system. B. Acts as call queuing engine. C. Runs applications that can determine where to route calls. D. Provides failover and redundancy to the telephony system. Answer: B, C Question 18. When creating a TTS prompt, the CRS script ______. (Choose two) A. Can select if the voice spoken is male or female. B. Must only use the default gender for the CRS Server. C. Must only use the default language for the CRS Server. D. Can select a language for the prompt other than the default language. Answer: A, D Question 19. Which step can be used to create a prompt that consists of multiple prompts that can be played back in a specific sequence? A. create language prompt B. create container prompt C. create generated prompt D. create conditional prompt Answer: B Question 20. Which step can be used to trap runtime script errors, and recover gracefully? A. Set B. Call Subflow C. On Exception Goto D. Get Reporting Statistics Answer: C Question 21. Which step allows the CRS Server to play back text as speech? A. Create TTS prompt B. Create File Document C. Create ASR Document D. Create Container prompt Answer: A Question 22. Which two steps are designed to collect user entered digits in a variable for later processing? (Choose two) A. Menu B. Get Digit String C. Get Call Contact Info D. Extended Get Digit String Answer: B, D
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Question 1.
Why is it beneficial for virtual classroom instructions to know approximately how much time each lesson within a virtual classroom session take?
A. Knowing how much time a lesson takes allows the instructor to adjust timelines if the
participants want to go deeper or need more time.
B. Participants will pay better attention because there will be less time to review.
C. The timing of each lesson can help participants understand the relative importance of each
instructional section.
D. The instructor can manage time by stopping discussions demonstrate and comments before
the participants are finished.
E. Making effective timing decisions demonstrates leadership in the virtual classroom.
Answer: A
Explanation:
Question 2.
Which three preparation tasks help create an effective audio environment for a virtual classroom session? (Choose three)
A. Use only a wireless internet connection.
B. Know how to make your phone.
C. Work in a space that is free of background noise.
D. Hold session in the early morning.
E. Put a “trainingin Progress” sign on your door or desk.
F. Use an unidirectional microphone
Answer: C, E, F
Explanation:
Question 3.
Why is it important for evaluation strategies to be highly specific?
A. Virtual instructors might rationalize or make excuse for unmet learning objectives.
B. Different stakeholders in organization often have competing properties and agendas.
C. Management might reward or punish depending on post session behavior on the job.
D. It is important to be factual about what went well, what needs important, and how it will be
improved.
Answer: D
Explanation:
Question 4.
Which action is most effective if you want to gauge the ability of the group to use formulas during a virtual classroom session in Microsoft Excel slide?
A. Share your application, using an expense report template; demonstrate how to input formulas
in an Excel spread sheet.
B. Share your application, select a cell and type the first part of formula; ask participants to type
the rest into chat.
C. Call on aparticipantand ask that person to verbally state what the correct formula would be;
given a specific set of criteria
D. Pass control of your desktop to a participant and ask that person to type in the correct formula;
ask the group to continue.
Answer: B
Explanation:
Question 5.
What is a key consideration for deciding whether you should record a virtual classroom session?
A. Session recordings that are posted to a company intranet may be subject to attribute laws.
B. Participants may demand to know in advance what you plan to do with the recording.
C. Conflicts about confidentially may cause participants to be less interactive.
D. Participants may be distracted by concerns about what their recorded voice like.
Answer: A
Explanation:
Question 6.
What are two industry best practices for timing of virtual classroom sessions? (Choose two)
A. Spend at least 5 minutes on each slide to allow cognitive load.
B. Sessions should be approximately 60 to 90 minutes in length.
C. Twenty percent of your slides should contain 80 percent of the information in the session.
D. Add 5 minutes to the agenda for every five participants that are attending your session.
E. Ensure that interactivity occurs every 5 minutes on average.
Answer: B
Explanation: Correct answer: AE
Question 7.
Which three questions are the most appropriate to ask if your manager asks you to coordinate and schedule a virtual session that you message will conduct next week on strategic planning? (Choose three)
A. Do you want participants to be able to interact with you and each other, and if so, how?
B. Are your slides ready, and are they optimally designed (for example, following the six by
sixrule)?
C. Will session attendance be mandatory or optional for participants?
D. Approximately how many participants will be attending, and from where?
E. Do the various activities support the learning objectives of the session?
F. How will the learning gains or effectiveness of the session be measured?
G. Is an LMS adequate for the needs of our company, or do we need an LCMS?
Answer: E, F, G
Explanation:
Question 8.
What are two key reasons why you should record and critique your own presentation on to two days before facilitating an important training session? (Choose two)
A. To ensure that your communication is as clear and succinct as possible.
B. To consider two creative ways to adapt the course to an asynchronous format.
C. To become self-aware of any use of slang or colloquialisms if the session is for a global
audience.
D. To determine whether the course needs to be redesigned for a global audience.
E. To show program stakeholders exactly what you will be doing.
Answer: A, B
Explanation:
Question 9.
How does the use of virtual cueing devices (such as using a highlighter tool or partner) support the process of logic and learning?
A. Paves the way for social learning.
B. Helps focus attentionon relevant content areas
C. Promotes discussion and collaboration
D. Engages auditory and less-visual learners
Answer: D
Explanation:
Question 10.
What are three appropriate reasons for asking open-ended questions? (Choose three)
A. Initiate discussion
B. Uncover experiences of participants
C. Resolve conflict
D. Stimulate critical thinking
E. Challenge viewpoints
F. Identify dominant participants
Answer: C, D, E
Explanation:
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