Question 1.
Which of these are symptoms of malware on a computer? (Select TWO).

A. Hard drive and network activity is higher when the computer is idle
B. CD-ROM ejects unexpectedly from the computer
C. Web browser accesses unexpected websites
D. Prints from the computer have random characters and symbols instead of text
E. The monitor has a permanent image burned into the display

Answer: A, C

Explanation:

Question 2.
Which of the following commands will map a shared network drive?

A. SFC
B. NSLOOKUP
C. NET USE
D. IPCONFIG

Answer: C

Explanation:

Question 3.
A technician wants to copy the entire documents and settings folder and subfolders to a new computer. 

Which of the following commands should the technician use?

A. EDIT
B. XCOPY
C. COPY/A
D. MOVE

Answer: B

Explanation:

Question 4.
A laptop reports the following RAM configuration. Assuming RAM is the same price per Mb, which of the following would be the least expensrve upgrade to the laptop to give it 12GB of RAM? 
Memory 3lots 2
DRAM Frequency 661.0 MHz
Memory Timings 9-9-9-24 (CL-RCD-RP-RA3)
Device Locator Slot 1
Capacity 4096 MBytes
Memory Type DDR3 (PC3-10700)
Speed 667 MHz (DDR3 1333)
Supported Frequencies 457.1 MHz, 533.3 MHz, 609.5 MHz, 685.7 MHz
EPP SPD Support No
XMP SPD Support No
Device Locator Slot 2
Capacity 2048 MBytes
Memory Type DDR3 (PC3-10700)
Speed 667 MHz (DDR3 1333)
Supported Frequencies 457.1 MHz, 533.3 MHz, 609.5 MHz, 685.7 MHz
EPP SPD Support No
XMP SPD Support No

A. Two 6Gb DDR3 PC 10700 RAM modules
B. One 10Gb DDR3 PC10700 RAM module
C. One 8Gb DDR3 PC12800 RAM module
D. One 6Gb DDR3 PC12800 RAM module

Answer: C

Explanation:

Question 5.
A SOHO user has just installed a new wireless router on the network. 

Which of the following is the FIRST thing the user should do to secure the router from unauthorized use?

A. Change the default administrator name and password
B. Update the firmware in all of the client computers
C. Setup MAC filtering to limit the devices that can connect
D. Determine the DHCP range and any static exclusions

Answer: A

Explanation:

Question 6.
Which of the following is the BEST tool to use to move a user' s documents and file settings, when upgrading the user from a Windows Vista computer to a Windows 7 computer?

A. Easy Transfer
B. Backup and Restore
C. XCOPY
D. System Restore

Answer: A

Explanation:

Question 7.
User profiles in Windows 7 are stored in which of the following locations?

A. C:\UserProfiles
B. C:\DocumentsandSettings\UserProfiles
C. C:\Documents and Settings
D. C:\Users

Answer: D

Explanation:

Question 8.
After a video card upgrade nothing is displayed on the LCD screen. 

Which of the following is the MOST likely cause of the problem?

A. The new video card has to be first installed using the Services MMC.
B. The onboard video of the motherboard is still enabled in the BIOS.
C. New video cards require new monitors as their resolutions do not match
D. The new video card has to be enabled by a DIP switch on the motherboard.

Answer: B

Explanation:

Question 9.
Which of the following multimeter settings should only be used when there is no electrical flow through the part being tested? (Select TWO).

A. Ampere
B. Continuity
C. volt
D. Resistance
E. Wattage

Answer: B, D

Explanation:

Question 10.
Which of the following commands would be used to map a network drive?

A. MD
B. SFC
C. IPCONFIG
D. NET

Answer: D

Explanation:

Question 11.
Which of the following should the technician do FIRST when replacing a motherboard?

A. Use a benchmarking tool
B. Use anti-state wrist band
C. Remove the CPU
D. Remove the power supply

Answer: B

Explanation:

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