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Question 101. What is the main function of the CRS Editor? A. manages the CRS server B. creates CRS engine reports C. creates flows for the CRS engine D. remotely manages the LDAP Directory Answer: C Question 102. Which step must be executed before a DB Get step? A. Accept B. DB Read C. DB Write D. DB Release Answer: B Explanation: After getting data from a database, releasing the dedicated resources is needed. (page 7-22 of "IPCC Express and IP IVR Deployment", Volume 1, Version 3.5, Student Guide. Copyright 2004) Question 103. What is the backup file name for the historical reporting data for the CRS? A. MCS.sti B. CRS.sti C. MCS.bak D. CRS.bak Answer: A Explanation: Backup File Name is: Mcs.sti or Mcs.tar (tape) Question 104. To launch a triggered debug session, what is the external trigger? A. system reboot B. saving the Application Editor file C. a phone call to the proper CTI port D. a phone call to the proper CTI route point Answer: D Question 105. Why would you use the Create Java Object steps? A. to execute a specified method of a Java class B. to instantiate a variable or object of a custom Java class C. to allow for arguments to be passed to a specified method D. to create an object for the purpose of executing methods on a remote computer Answer: B Question 106. Which two steps are designed to collect user entered digits in a variable for later processing? A. Menu B. Get Digit String C. Get Call Contact info D. Extended Get Digit String Answer: B, D Question 107. In configuring the ODBC Data Source for the Database subsystem, to what should the client configuration be set? A. TCP/IP B. Multi protocol C. Named Pipes D. NW Link IP/SPX Answer: A Question 108. Which step can be used to trap runtime script errors and recover gracefully? A. Set B. Call Sub flow C. On Exception Go to D. Get Reporting Statistic Answer: C Question 109. Which four features are available only to ICD Enhanced? A. work state B. auto-available C. priority queuing D. historical reporting E. competence levels F. skills-based routing G. script access to real-time statistics Answer: A, C, E, F Question 110. When creating a TTS prompt, the CRS script__________ A. can select if the voice spoken in male or female B. must only use the default gender for the CRS server C. must only use the default language for the CRS server D. can select a language for the prompt other than the default language Answer: A Question 111. In the Cisco Telephony architecture, what is the purpose of the Cisco Call Manager? A. connects the enterprise IP Telephony network to the PSTN B. stores configuration information and application scripts for CRS C. provides basic services for Voice over IP, and manages gateway D. allows designers to create modify and debug CRS Application script Answer: C Question 112. Which CRS subsystem uses the RMJTAPI user to monitor agent states and to route and queue calls? A. ICD subsystem B. JTAPI subsystem C. Database subsystem D. Application subsystem Answer: A Question 113. The Call Redirect step sends a caller to a device that does not answer. Which branch of the step is executed? A. Busy B. Invalid C. Successful D. Unsuccessful Answer: D Explanation: When redirecting a call, the destination does not answer, the "Un successful" branch is executed. Thus, the correct answer is D. (page 9-8 of "IPCC Express and IP IVR Deployment", Volume 1, Version 3.5, Student Guide. Copyright 2004). Question 114. In which call scenario can a supervisor barge in? A. any call an agent is on B. an ICD call being handled by an agent C. an ICD call that an agent has put on hold D. an agent in a conference with another agent and a caller Answer: A Question 115. When using the Recording step, the recorded audio is stored in which type of variable? A. String B. Prompt C. Character D. Document Answer: D Question 116. Which CRS subsystem conveys call control messages to Call Manager? A. ICD subsystem B. JTAPI subsystem C. Database subsystem D. Application subsystem Answer: B Question 117. A supervisor can intercept in which call scenario? A. any call an agent is on B. an ICD call that is in queue C. an ICD call which an agent puts on hold D. a direct ICD call being handled by an agent Answer: A Question 118. In a workflow, if using the Set Enterprise Server Data step, it must come after what step? A. Set Priority B. Get Contact Info C. Select Resource D. Get Enterprise Data Answer: C Question 119. Which two are capabilities of the Cisco CRS engine? A. acts as voicemail system B. acts as call queuing engine C. runs applications that can determine where to route calls D. provides failover and redundancy to the telephony system Answer: B, C Question 120. Which two steps check out a database connection from the connection pool? A. DB Get B. DB Read C. DB Write D. DB Release Answer: B, C
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Question 1.
The following is cphaprob state command output from a ClusterXL New mode High Availability member
When member 192.168.1.2 fails over and restarts, which member will become active?
A. 192.168.1.2
B. 192.168.1 1
C. Both members' state will be standby
D. Both members' state will be active
Answer: B
Question 2.
What is the command to upgrade a SecurePlatform NG with Application Intelligence (Al) R55 SmartCenter Server to VPN-1 NGX using a CD?
A. cd patch add
B. fwm upgrade_tool
C. cppkg add
D. patchadd
E. patch addcd
Answer: E
Question 3.
You have a production implementation of Management High Availability, at version VPN-1 NG with Application Intelligence R55. You must upgrade your two SmartCenter Servers to VPN-1 NGX.
What is the correct procedure?
A. 1. Synchronize the twoSmartCenter Servers.
2. Upgrade the secondary SmartCenter Server.
3. Upgrade the primary SmartCenter Server.
4. Configure both SmartCenter Server host objects version to VPN-1 NGX.
5. Synchronize the Servers again.
B. 1. Synchronize the two SmartCenter Servers.
2. Perform an advanced upgrade on the primary SmartCenter Server.
3. Upgrade the secondary SmartCenter Server.
4. Configure both SmartCenter Server host objects to version VPN-1 NGX.
5. Synchronize the Servers again.
C. 1. Perform an advanced upgrade on the primary SmartCenter Server.
2. Configure the primary SmartCenter Server host object to version VPN-1 NGX.
3. Synchronize the primary with the secondary SmartCenter Server.
4. Upgrade the secondary SmartCenter Server.
5. Configure the secondary SmartCenter Server host object to version VPN-1 NGX.
6. Synchronize the Servers again.
D. 1. Synchronize the two SmartCenter Servers.
2. Perform an advanced upgrade on the primary SmartCenter Server.
3. Configure the primary SmartCenter Server host object to version VPN-1 NGX.
4. Synchronize the two Servers again.
5. Upgrade the secondary SmartCenter Server.
6. Configure the secondary SmartCenter Server host object to version VPN-1 NGX.
7. Synchronize the Servers again.
Answer: B
Question 4.
Your primary SmartCenter Server is installed on a SecurePlatform Pro machine, which is also a VPN-1 Pro Gateway. You want to implement Management High Availability (HA). You have a spare machine to configure as the secondary SmartCenter Server. How do you configure the new machine to be the standby SmartCenter Server, without making any changes to the existing primary SmartCenter Server? (Changes can include uninstalling and reinstalling.)
A. You cannot configure Management HA, when either the primary or secondary SmartCenter
Server is running on a VPN-1 Pro Gateway.
B. The new machine cannot be installed as the Internal Certificate Authority on its own.
C. The secondary Server cannot be installed on a SecurePlatform Pro machine alone.
D. Install the secondary Server on the spare machine. Add the new machine to the same network
as the primary Server.
Answer: A
Question 5.
You are preparing computers for a new ClusterXL deployment. For your cluster, you plan to use four machines with the following configurations:
Cluster Member 1: OS: SecurePlatform, NICs: QuadCard, memory: 256 MB, Security Gateway
version: VPN-1 NGX
Cluster Member 2: OS: SecurePlatform, NICs: four Intel 3Com, memory: 512 MB, Security
Gateway version: VPN-1 NGX
Cluster Member 3: OS: SecurePlatform, NICs: four other manufacturers, memory: 128 MB,
Security Gateway version: VPN-1 NGX
SmartCenter Pro Server: MS Windows Server 2003, NIC: Intel NIC (one), Security Gateway and primary SmartCenter Server installed version: VPN-1 NGX
Are these machines correctly configured for a ClusterXL deployment?
A. No, theSmartCenter Pro Server is not using the same operating system as the cluster
members.
B. Yes, these machines are configured correctly for aClusterXL deployment.
C. No, Cluster Member 3 does not have the required memory.
D. No, the SmartCenter Pro Server has only one NIC.
Answer: B
Question 6.
You set up a mesh VPN Community, so your internal networks can access your partner's network, and vice versa. Your Security Policy encrypts only FTP and HTTP traffic through a VPN tunnel. All other traffic among your internal and partner networks is sent in clear text.
How do you configure the VPN Community?
A. Disable "accept all encrypted traffic", and put FTP and HTTP in the Excluded services in the
Community object. Add a rule in the Security Policy for services FTP and http, with the
Community object in the VPN field.
B. Disable "accept all encrypted traffic" in the Community, and add FTP and HTTP services to the
Security Policy, with that Community object in the VPN field.
C. Enable "accept all encrypted traffic", but put FTP and HTTP in the Excluded services in the
Community. Add a rule in the Security Policy, with services FTP and http, and the Community
object in the VPN field.
D. Put FTP and HTTP in the Excluded services in the Community object. Then add a rule in the
Security Policy to allow Any as the service, with the Community object in the VPN field.
Answer: B
Question 7.
How does a standby SmartCenter Server receive logs from all Security Gateways, when an active SmartCenter Server fails over?
A. The remote Gateways must set up SIC with the secondarySmartCenter Server, for logging.
B. Establish Secure Internal Communications (SIC) between the primary and secondary Servers.
The secondary Server can then receive logs from the Gateways, when the active Server fails
over.
C. On the Log Servers screen (from the Logs and Masters tree on the gateway object's General
Properties screen), add the secondary SmartCenter Server object as the additional log server.
Reinstall the Security Policy.
D. Create a Check Point host object to represent the standby SmartCenter Server. Then select
"Secondary SmartCenter Server" and Log Server", from the list of Check Point Products on the
General properties screen.
E. The secondary Server's host name and IP address must be added to the Masters file, on the
remote Gateways.
Answer: C
Question 8.
You want only RAS signals to pass through H.323 Gatekeeper and other H.323 protocols, passing directly between end points.
Which routing mode in the VoIP Domain Gatekeeper do you select?
A. Direct
B. Direct and Call Setup
C. Call Setup
D. Call Setup and Call Control
Answer: A
Question 9.
Which component functions as the Internal Certificate Authority for VPN-1 NGX?
A. VPN-1 Certificate Manager
B. SmartCenterServer
C. SmartLSM
D. Policy Server
E. Security Gateway
Answer: B
Question 10.
You are configuring the VoIP Domain object for a Skinny Client Control Protocol (SCCP) environment protected by VPN-1 NGX.
Which VoIP Domain object type can you use?
A. CallManager
B. Gatekeeper
C. Gateway
D. Proxy
E. Transmission Router
Answer: A
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