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Question 101. What is the main function of the CRS Editor? A. manages the CRS server B. creates CRS engine reports C. creates flows for the CRS engine D. remotely manages the LDAP Directory Answer: C Question 102. Which step must be executed before a DB Get step? A. Accept B. DB Read C. DB Write D. DB Release Answer: B Explanation: After getting data from a database, releasing the dedicated resources is needed. (page 7-22 of "IPCC Express and IP IVR Deployment", Volume 1, Version 3.5, Student Guide. Copyright 2004) Question 103. What is the backup file name for the historical reporting data for the CRS? A. MCS.sti B. CRS.sti C. MCS.bak D. CRS.bak Answer: A Explanation: Backup File Name is: Mcs.sti or Mcs.tar (tape) Question 104. To launch a triggered debug session, what is the external trigger? A. system reboot B. saving the Application Editor file C. a phone call to the proper CTI port D. a phone call to the proper CTI route point Answer: D Question 105. Why would you use the Create Java Object steps? A. to execute a specified method of a Java class B. to instantiate a variable or object of a custom Java class C. to allow for arguments to be passed to a specified method D. to create an object for the purpose of executing methods on a remote computer Answer: B Question 106. Which two steps are designed to collect user entered digits in a variable for later processing? A. Menu B. Get Digit String C. Get Call Contact info D. Extended Get Digit String Answer: B, D Question 107. In configuring the ODBC Data Source for the Database subsystem, to what should the client configuration be set? A. TCP/IP B. Multi protocol C. Named Pipes D. NW Link IP/SPX Answer: A Question 108. Which step can be used to trap runtime script errors and recover gracefully? A. Set B. Call Sub flow C. On Exception Go to D. Get Reporting Statistic Answer: C Question 109. Which four features are available only to ICD Enhanced? A. work state B. auto-available C. priority queuing D. historical reporting E. competence levels F. skills-based routing G. script access to real-time statistics Answer: A, C, E, F Question 110. When creating a TTS prompt, the CRS script__________ A. can select if the voice spoken in male or female B. must only use the default gender for the CRS server C. must only use the default language for the CRS server D. can select a language for the prompt other than the default language Answer: A Question 111. In the Cisco Telephony architecture, what is the purpose of the Cisco Call Manager? A. connects the enterprise IP Telephony network to the PSTN B. stores configuration information and application scripts for CRS C. provides basic services for Voice over IP, and manages gateway D. allows designers to create modify and debug CRS Application script Answer: C Question 112. Which CRS subsystem uses the RMJTAPI user to monitor agent states and to route and queue calls? A. ICD subsystem B. JTAPI subsystem C. Database subsystem D. Application subsystem Answer: A Question 113. The Call Redirect step sends a caller to a device that does not answer. Which branch of the step is executed? A. Busy B. Invalid C. Successful D. Unsuccessful Answer: D Explanation: When redirecting a call, the destination does not answer, the "Un successful" branch is executed. Thus, the correct answer is D. (page 9-8 of "IPCC Express and IP IVR Deployment", Volume 1, Version 3.5, Student Guide. Copyright 2004). Question 114. In which call scenario can a supervisor barge in? A. any call an agent is on B. an ICD call being handled by an agent C. an ICD call that an agent has put on hold D. an agent in a conference with another agent and a caller Answer: A Question 115. When using the Recording step, the recorded audio is stored in which type of variable? A. String B. Prompt C. Character D. Document Answer: D
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Question 1.
Which rule governs how you should load I/O cards in the IOX cabinet?
A. Fill the I/O chassis completely before installing I/O cards in the IOX cabinet.
B. After you have filled a spare I/O chassis, install redundant I/O devices in the IOX cabinet.
C. For high-availability installations, redundant I/O cards should be installed in the IOX cabinet.
D. Distribute I/O cards evenly between the I/O chassis and the IOX cabinet to maximize
bandwidth.
Answer: A
Question 2.
Which statements are true? (Select two.)
A. Processors of different speeds can be mixed in the same cell.
B. Superdome servers support mixing chipsets if they are in different cells.
C. An HP Superdome server can support only one type of chipset at a time.
D. Intel Itanium 2 and mx2 processors can be mixed in the same Superdome server.
E. Processors on the same cell board can be running different firmware versions if they are in
separate hard partitions (nPars).
Answer: C, D
Question 3.
Which layered applications are included in the Enterprise Operating Environment? (Select two.)
A. Online JFS
B. Mirrordisk/UX
C. Data Protector
D. Workload Manager (WLM)
E. Enterprise Cluster Toolkit
Answer: A, B
Question 4.
Which resources are required for an nPar I/O chassis in an sx2000 Superdome server? (Select two.)
A. Tape drive
B. Core I/O card
C. Instant Capacity (iCAP) cell
D. Card connected to boot media
E. Card connected to removable media
Answer: D, E
Question 5.
What information does a Guardian Service Processor (GSP) or Management Processor (MP) provide about an HP Superdome server? (Select two.)
A. event logs
B. console logs
C. server power usage
D. processor utilization percentages
E. service level objectives (SLOs) for each partition
Answer: A, B
Question 6.
How should memory be loaded on an sx2000-based Superdome server to obtain best performance?
A. Use double data rate (DDR) DIMMs.
B. Populate one full quadrant at a time.
C. Populate the same echelons on each of the four quadrants.
D. Populate the A echelons on each of the cells, then populate the B echelons.
Answer: C
Question 7.
The best performance is achieved when partitions have how many cells? (Select two.)
A. two
B. three
C. four
D. five
E. six
Answer: A, C
Question 8.
How many HP Superdome servers can you manage with one Support Management Station (SMS)?
A. 8
B. 16
C. 24
D. 32
Answer: B
Question 9.
How can you set how much memory in an HP Superdome is cell local memory, and how much is interleaved memory? (Select two.)
A. nPar commands
B. HP OpenView Operations
C. HP Partition Manager (parmgr)
D. HP Systems Insight Manager (HP SIM)
E. These values are configured at the factory and cannot be changed without changing cell
boards.
Answer: A, C
Question 10.
Which business values does HP Workload Manager (WLM) provide by allowing customers to set service level objectives (SLOs)? (Select two.)
A. increase performance
B. efficient resource utilization
C. activate spare processor capacity
D. run multiple workloads on one system
E. maximum system uptime and availability
Answer: B, D
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