Question 1.
Which service is provided by Cisco SMARTnet?

A. investment protection with upgrade discounts
B. around-the-clock access to Cisco Technical Access Center
C. Cisco Learning Credits for IT staff development
D. service level agreements to ensure uptime requirements are met

Answer: B

Question 2.
Which service component within the prepare phase recommends the appropriate technology strategy to address a business requirement of the customer?

A. identifying what a customer requires from a proposed solution
B. analyzes the customers business requirements and recommends the appropnate Cisco 
    technologies to meet Business requirements
C. determining what end-user training a customer requires
D. addressing a customer's physical requirements

Answer: B

Question 3.
What best explains why the banking industry is ready to take advantage of an integrated network infrastructure?

A. Many banks are still connecting via dial-up.
B. Many banks need to consolidate departments and resources.
C. Many banks find themselves with an obsolete branch infrastructure
D. Many banks need back-office process streamlining.

Answer: C

Question 4.
A new client of yours is experiencing a growth spurt. The client's IT staff is making network changes manually and as a consequence, is extremely overworked. 

You suggest the client implement a network management system, citing which important business benefit?

A. potential for outsourcing the IT staff
B. provision of an out-of-band management architecture
C. threat mitigation
D. reduction in network downtime

Answer: D

Question 5.
Which three of these service components are in the design phase? (Choose three.)

A. Account Qualification and Planning
B. Detailed Design Development
C. Staff Training
D. Systems Acceptance Test Plan Development
E. Staging Plan Development
F. Site Readiness Assessment

Answer: B, D, E

Question 6.
Which three business requirements development activities are performed in the prepare phase before creating a technology strategy? (Choose three.)

A. identifying and assessing customer business requirements
B. documenting and categorizing customer business requirements in terms of performance, 
    availability, capacity and security.
C. producing a documented technology strategy
D. creating a bill of materials
E. presenting documented business requirements to a Customer and having the customer 
    validate them
F. completing a site survey

Answer: A, B, E

Question 7.
What is a Cisco industry initiative that uses the network infrastructure to enforce security policy compliance on all devices that are seeking to access the network?

A. Cisco Adaptive Threat Defense
B. Cisco Secure Access Control
C. Cisco Network Admission Control
D. Cisco Threat Defense System

Answer: C

Question 8.
Cisco Catalyst 4500 Series switches are attractive to medium-size campuses with growth opportunities due to the switches' enhanced security and which two other features? (Choose two.)

A. enhanced multilayer software image
B. connectivity to multiple types of WAN connections
C. Cisco Unified Communications Manager
D. QoS for converged networks
E. modular, customizable components

Answer: D, E

Question 9.
The Cisco UC520 provides integrated WLAN connectivity to mobile clients for which technology?

A. voice only
B. data only
C. Data and voice

Answer: C

Question 10.
Which three features does the Cisco UC520 support? (Choose three.)

A. Cisco unity Express
B. distributed routing
C. Storage Area Networks
D. analog devices
E. Telepresence
F- security firewall and VPN

Answer: A, D, F

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