Question 1.
Which of the following statements below are a part of the seven (7) steps on the Roadmap to Success for a Successful Software implementation? Choose the 2 that apply.

A. Make the implementation as simple as possible
B. Provide training only for the project team members during the implementation
C. Perform a thorough analysis of each department using the application
D. Always postpone any discussion regarding modifications until a later phase

Answer: A, C

Question 2.
When applying successful software implementation methodology, tools available to assist you in analyzing, planning and scheduling your implementation include (but are not limited to) which of the following? Choose the 2 that apply.

A. Concepts and Planning Guide
B. Project Definition Document
C. Technical Systems Survey
D. Statement of Work

Answer: A, D

Question 3.
Which of the following statements regarding PM Events is TRUE?

A. PM Events may be attached to multiple PM Schedules
B. PM Events may only be attached to one PM Schedule
C. PM Events may be attached to equipment records
D. PM Events may be attached to contracts

Answer: A

Question 4.
Which of the following statements is true regarding multi-currency and Contracts?

A. Contract Billing will follow the practice of retrieving the current exchange rate at each contract billing only on monthly contracts where the create revenue option is marked.
B. Contract Billing will follow the practice of using the contract header’s exchange rate at each contract billing for all monthly contracts.
C. Contract Billing will follow the practice of retrieving the current exchange rate at each contract billing only on monthly contracts where the create revenue option is un-marked.
D. Contract Billing will follow the practice of using the contract line’s exchange rate at each contract billing for all monthly contracts.

Answer: C

Question 5.
What does the status of PM Cancelled in the PM History window attached to an Equipment record indicate about a PM service call?

A. The PM service call was created and then deleted without ever being set to a completed status
B. The PM requirement was created in the Generate Edit List routine but was cancelled in the PM Transactions edit list
C. The Service Call was created in the PM Transactions edit list, but was deleted in Service Call maintenance
D. The PM Schedule was deleted from the contract and never generated

Answer: B

Question 6.
In which of the following documents should modifications be identified and documented?

A. In the Post Implementation Review
B. In the Statement of Work
C. In the Project Timeline
D. In the Requirements Analysis

Answer: B

Question 7.
Successful Software Implementation methodology recommends complex modifications and system integrations be completed at which of the following stages or phases of the entire project?

A. During the Analysis Phase
B. During Phase 2 of the Project
C. Implement prior to the “go live” of Phase 1
D. During Phase 1 of the Project

Answer: B

Question 8.
Which of the following standard Microsoft Dynamics GP features are supported by the Field Service Series? Choose the 3 that apply.

A. Multi-Bins
B. Lot-tracked inventory
C. Extended Pricing
D. Named Printers

Answer: A, C, D

Question 9.
In which dictionary are the original Field Service Series reports located?

A. Dynamics.dic
B. Reports.dic
C. FRMS949.dic
D. SRVCADV.dic

Answer: D

Question 10.
Which of the following statements about successful software deployment is TRUE?

A. Pilot everything and time-phase the implementation
B. Pilot everything only when all Field Service modules will be used/implemented
C. Implement one Field Service module in each phase.
D. Pilot everything only when integrations and customizations are present

Answer: A

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