Question 1.
Which Avaya software is used to provide consolidated reporting with Avaya Proactive Contact 4.X and other Avaya communication solutions?

A. CMS
B. WebLM
C. Avaya IQ
D. Analyst

Answer: C

Question 2.
Which Avaya CM circuit pack is necessary if the customer expects to do predictive dialing on Proactive Contact with CTI?

A. TN744 Call classifier
B. TN2602 Media interface
C. TN799 C-LAN
D. TN464 DS1 Interface

Answer: A

Question 3.
Which Proactive Contact component allows clients residing off the dialer to obtain events and realtime data from the dialer?

A. Event Service
B. STATSPUMP
C. Historical Data Service Component (HDSC)
D. Dialer Command and Control Service (DCCS)

Answer: A

Question 4.
Which two commands are used to configure the cti_passwd.cfg file for an Avaya Proactive Contact with CTI with Agent Blending? (Choose two.)

A. cti_passwd
B. cti_passwd
C. cti_passwd -b
D. cti_passwd

Answer: C, D

Question 5.
How does Proactive Contact move digitized messages from the CPU to the Large Port Voice Card (LPVC)?

A. Remote Copy (RCP)
B. Network File System (NFS)
C. File Transfer Protocol (FTP)
D. Address Resolution Protocol (ARP)

Answer: B

Question 6.
Which parameter in master.cfg is required to ensure correct agent capacity on a Proactive Contact system?

A. PORTS
B. LINEASSIGN
C. QUOTA
D. MAXHIDSLOTS

Answer: D

Question 7.
You are working with a third-party to integrate a call recording utility with Proactive Contact. The technician for the third-party is not able to see events from Proactive Contact. 

Which command would you type on the Proactive Contact command line to see all statistics from Event Services?

A. enclient -S $NS
B. enclient -A
C. enserver -a
D. enserver -S $NS

Answer: A

Question 8.
Under which two sections in Editor do you set up Record Specific Messaging? (Choose two.)

A. Contact Management
B. Messages and Scripts
C. Jobs
D. Calling Lists

Answer: B, D

Question 9.
You are configuring a Proactive Contact 4.X solution for your customer. They do not use the same result codes that the dialer uses. They use a short four-character description. 

Which Supervisor function should you use to ensure that your customer's host will understand the Avaya completion codes?

A. Translate
B. Merge
C. Fill
D. Format

Answer: A

Question 10.
Where is the location of the local policy files on the Avaya Proactive Contact 4.X server?

A. /opt/avaya/pds/config
B. /opt/avaya/pds/openssl
C. /opt/avaya/pds/etc
D. /etc

Answer: B

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