Question 1.
If the BlackBerry Enterprise Server is having a problem communicating with a BlackBerry device user mailbox, which is the first BlackBerryIf the BlackBerry Enterprise Server is having a problem communicating with a BlackBerry device user? mailbox, which is the first BlackBerry Enterprise
Server component the system administrator should focus on when troubleshooting the issue? (Choose one.)

A. BlackBerryMailStore Service
B. BlackBerry Dispatcher Service
C. Microsoft Outlook
D. BlackBerry Messaging Agent
E. BlackBerry Router Service

Answer: D

Question 2.
A BlackBerry device user reports that when trying to browse any website from the BlackBerry device, the following error message is displayed: "HTTP 403, Forbidden." 

Which two of the following options should be used when troubleshooting the error? (Choose two.)

A. Verify Push Access Control is allowed for the user and request the user clear the cache on the 
    browser
B. Verify Pull Access Control and/or Proxy mappings are configured correctly
C. Review the BlackBerry MDS Connection Service (MDAT) logs to verify if more than one user is 
    affected and ensure the firewall/proxy is not blocking the user from browsing
D. Restart the BlackBerry MDS Connection Service and BlackBerry Policy Service and then have 
    the user try browsing again
E. Create a blank IT Policy and apply it to the user and then have the user try again

Answer: B, C

Question 3.
If the BlackBerry Policy Service were stopped, what impact would this have on a BlackBerry device user who is trying to perform a wireless enterprise activation? (Choose one.)

A. Email messaging would be activated, the calendar and all organizer data items would be 
    synchronized
B. Email messaging would be activated, the calendar would be wirelessly synchronized, and 
    policies would be applied
C. The activation would not begin because the policy cannot be applied
D. Email messaging would be activated, the calendar would not be synchronized, and policies 
    would not be applied until the user connects their BlackBerry device to their computer
E. The activation would not have begun because the activation email message did not arrive in 
    The user inbox.

Answer: A

Question 4.
A BlackBerry device has gone missing. Assuming that the BlackBerry device radio is on, which two of the following administrative actions can be carried out to ensure that none of the data can be read on the BlackBerry device? (Choose two.)

A. Specify a new BlackBerry device and cancel the wireless service
B. Remove the BlackBerry device user account from the BlackBerry Administration Service 
    Remove the BlackBerry device user? account from the BlackBerry Administration Service
C. Remove the BlackBerry device association and lock the BlackBerry device
D. Disable and erase data from the BlackBerry device
E. Specify a new BlackBerry device password and lock the BlackBerry device

Answer: D, E

Question 5.
Which of the following is the first step that needs to be performed when attempting to assign a BlackBerry device to an administrative user? (Choose one.)

A. Enable the user as a BlackBerry device user
B. Disable the user as an Administrative user
C. Select the messaging server and email address that should be associated to the Administrator 
    account
D. Choose the BlackBerry PIN that should be assigned to the Administrator account
E. Choose the BlackBerry Enterprise Server that should be assigned to the Administrator account

Answer: A

Question 6.
Which log file contains all the information regarding wireless calendar and mailbox application interactions with the BlackBerry Enterprise Server? (Choose one.)

A. BlackBerry Synchronization (SYNC)
B. BlackBerry Dispatcher (DISP)
C. BlackBerry Messaging Agent (MAGT)
D. Exchange Connector (CEXC)
E. BlackBerryMailStore Service (MAST)

Answer: C

Question 7.
At which minimum level should a system administrator set a BlackBerry Enterprise Server service or component log when investigating an issue? (Choose one.)

A. 1 - Error
B. 2 - Warning
C. 3 - Informational
D. 4 ?Debug
E. 5 ?Unknown

Answer: D

Question 8.
Which three of the following tools from the BlackBerry Resource Kit can a system administrator use to help diagnose an email message delay issue for one or more BlackBerry device users? (Choose three.)

A. BlackBerry Message Flow Reporting (Messageflow.exe)
B. Message Receipt Confirmation (Messageconfirmconfig.exe)
C. BlackBerry Thread Analyzer (NoResponsecheck.exe)
D. BlackBerry Usage Monitoring Tool (OutOfCoverage.exe)
E. BlackBerry Enterprise Activation Status Reporting (eastatus.exe)

Answer: A, C, D

Question 9.
Which IT administration option could a system administrator use to remotely change the password on a BlackBerry device user's BlackBerry device? (Choose one.)

A. Specify Activation Password
B. Clear Activation Password
C. Resend IT Policy to Device
D. Specify New Password and Lock Device
E. You can remotely set the BlackBerry password

Answer: B

Question 10.
If the BlackBerry Synchronization Service is stopped, what impact would this have on a BlackBerry device user who is trying to perform a wireless enterprise activation? (Choose one.)

A. Email messaging would be activated, the calendar would wirelessly synchronize, and policies 
    would be applied to the BlackBerry device
B. Email messaging would be activated, policies would be applied to the BlackBerry device, and 
    all organizer data items would synchronize wirelessly
C. Policies would be applied however email messaging would not be activated
D. The user would not be able to begin the wireless activation unless the BlackBerry 
    Synchronization Service is started
E. Email messaging would be activated, policies would be applied to the BlackBerry device, and 
    address book items would be wirelessly synchronized

Answer: A

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