Question 1.
Which of the following types of software protection will help mitigate any threats coming from worm and Trojans?

A. Spam Blocker
B. Antivirus
C. Anti Spyware
D. Anti Adware

Answer: B

Explanation:

Question 2.
An end user is having problems printing from an application. The technician attempts to send a test page to printer. Which of the following BEST explains the reason the technician used a test page to trouble shoot the issue?

A. It clears the print queue and resets the printer memory.
B. It allows the technician to see the quality of the printer output.
C. The output of the test page allows the technician to initiate diagnostic routines on the printer.
D. It verifies connectivity and eliminates possible application problems.

Answer: D

Explanation:

Question 3.
Which of the following protocols is used to retrieve email?

A. SFTP
B. FTP
C. SMTP
D. POP3

Answer: D

Explanation:

Question 4.
On Windows 7, which of the following paths allows a user to configure a fingerprint reader?

A. Start > Settings > Device Manager > Biometric Devices
B. Start > Computer > Devices > Biometric Devices
C. Start > Settings > Control Panel > Biometric Devices
D. Start > Programs > System Settings > Biometric Devices

Answer: C

Explanation:

Question 5.
A computer in a warehouse experiences hardware faults and often requires replacement of power supplies, CPUs and CD ROM drives. 

Which of the following tools will help prevent the hardware faults?

A. Anti-static wrist straps
B. Compressed air
C. Anti-static wipes
D. Operating system rescue disk

Answer: B

Explanation:

Question 6.
Which of the following is the MOST effective means for a technician to prevent ESD damage when installing RAM?

A. Touching grounded metal before contacting components
B. Ensuring the AC plug has a ground post
C. Wearing a grounded wristband
D. Wearing rubber-soled shoes

Answer: C

Explanation:

Question 7.
Which of the following processor types is manufactured by AMD?

A. Celeron
B. Athlon
C. Pentium
D. Core 2 Quad

Answer: B

Explanation:

Question 8.
A laptop with an external USB hard drive and an external monitor is not booting from the internal hardware drive. Power has been verified and the battery is fully charged. But the laptop appears to be stopping after POST. 

Which of the following will help troubleshoot the cause of problem?

A. Format the external USB hare drive.
B. Turn off the external monitor
C. Disconnect the external monitor
D. Remove and reset the laptop battery

Answer: C

Explanation:

Question 9.
A technician has completed upgrading a computer from Windows Vista to Windows 7. According to the system and video drivers need to be upgraded. 

Which of the following is BEST source for theses drivers?

A. The Microsoft Windows 7 website
B. The manufacturer’s website
C. The windows Hardware Compatibility List
D. The drivers that came in the original Windows Vista Installation CD

Answer: C

Explanation:

Question 10.
A user made a change to their windows XP system that caused problems. The technician wants to restore the system on previous state. The technician cannot find the previous restore point. 

Which of the following is problem?

A. The technician is not in administrator mode.
B. System restore is turned off.
C. System 32 folder has been removed.
D. System restore is not supported on the OS version.

Answer: B

Explanation:

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