Question 1.
Which service component within the design phase does the following describe? Consider the customer's defined business requirements and the associated performance, availability, resiliency, maintainability, resource capacity, and security criteria used to measure and assure the delivery of the required services.

A. Staging Plan
B. Implementation Plan
C. Business Plan
D. Detailed Design Validation
E. Project Kick-off

Answer: B

Question 2.
Which service component within the prepare phase validates the features and functionality documented in the high-level design of a solution?

A. Proof of Concept
B. High-level Design Development
C. Business Case Development
D. Business Requirements Development
E. Operations Technology Strategy Development
F. Technology Strategy Development

Answer: A

Question 3.
In the implement phase, project close-out involves which of the following tasks?

A. deliver education based on Staff Planning Development reports
B. conduct Engagement Profitability Assessment
C. execute network migration plan
D. customize ongoing support hand-off kit

Answer: B

Question 4.
In the implement phase, project close-out involves which of the following tasks?

A. deliver education based on Staff Planning Development reports
B. customize ongoing support hand-off kit
C. conduct Engagement Profitability Assessment
D. execute network migration plan

Answer: C

Question 5.
In the design phase, performing a needs analysis to identify the resource requirements and skills needed to deliver and support a network infrastructure is an activity of which service component?

A. Implementation Kick-off Meeting
B. Implementation Plan
C. Project Kick-off
D. Staging Plan
E. Migration Plan
F. Staff Plan Development

Answer: F

Question 6.
In the implement phase, solution implementation involves which of the following task?

A. Execute test cases
B. Configure core products
C. Perform preliminary Site Assessment
D. Analyze high-level design and technology requirements of the customer

Answer: B

Question 7.
Which one of the following describes the task for completing an operations readiness assessment in the plan phase?

A. determining network elements that will be tested
B. reviewing hardware and software configuration staging plan
C. entering documentation into knowledge management system
D. developing backup/recovery plan
E. creating an escalation plan
F. obtaining and reviewing operation procedures and policies

Answer: F

Question 8.
In the implement phase, solution implementation involves which of the following task? 

A. perform preliminary Site Assessment
B. configure core products
C. execute test cases
D. analyze high-level design and technology requirements of the customer

Answer: B

Question 9.
Which of the following definitions best describes services stack within the Cisco Lifecycle Services approach?

A. the minimum set of services that a customer needs to successfully deploy and operate a Cisco 
    technology or solution
B. the required set of services needed to successfully deploy and support Cisco Advanced 
    Technologies
C. the identification of Advanced Technologies to best support business requirements and 
    objectives
D. the minimum set of services required to operate and optimize Cisco Advanced Technologies

Answer: A

Question 10.
Which of the following definitions best describes business requirements development within the prepare phase?

A. a set of service component activities that assesses and documents the business requirements 
    of a customer
B. part of the systems design activity that identifies and documents business requirements to help 
    deploy network technologies
C. part of the high-level design activity that addresses business and technical requirements of the 
    customer
D. a service component activity that analyzes business requirements and recommends the 
    appropriate technology strategy

Answer: A

Question 11.
Your ITCertKeys trainee, ITCertKeys, asks you which of the following three tasks are executed in the security administration component of the operate phase? (Choose three.)

A. utilization monitoring
B. customer operational account creation
C. identity management
D. security incident management
E. security configuration management
F. security problem escalation

Answer: C, D, E

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