Question 1.
A user is having trouble connecting to the Internet. Which of the following commands should a technician use, from the user’s workstation, to ensure that the workstation has a valid IP address?

A. NETSTAT
B. PING
C. IPCONFIG
D. TRACERT

Answer: C

Explanation:

Question 2.
Which of the following operating systems supports full BitLocker functionality?

A. Windows XP
B. Windows 7 Professional
C. Windows Vista Home
D. Windows 7 Enterprise

Answer: D

Explanation:

Question 3.
Which of the following protocols could a technician use to connect a smartphone to an email server? (Select TWO).

A. SMTP
B. POP3
C. HTTP
D. SNTP
E. ICMP

Answer: A, B

Explanation:

Question 4.
Which of the following should a technician do FIRST to secure a mobile device?

A. Assign a passcode
B. Download updates
C. Disable GPS
D. Install antivirus

Answer: A

Explanation:

Question 5.
When running Windows XP, which of the following would give a list of switches for the CHKDSK command?

A. chkdsk ~?
B. chkdsk :?
C. chkdsk /?
D. chkdsk \?

Answer: C

Explanation:

Question 6.
Which of the following commands would a technician use to move one directory above or below the one the technician is currently in?

A. DIR
B. RD
C. CD
D. MD

Answer: C

Explanation:

Question 7.
A virtual machine running locally would be BEST utilized in which of the following situations? 

A. On a PC with minimal RAM
B. Patch testing before rollout
C. Thick client configuration
D. Gaming workstation configuration

Answer: B

Explanation:

Question 8.
A user states that the computer takes a long time to load the desktop after login. 

Which of the following tools should be used to help remediate the problem?

A. Disk Management
B. FIXMBR
C. MSCONFIG
D. SFC

Answer: C

Explanation:

Question 9.
Which of the following security threats involve shoulder surfing and phone phishing?

A. Man-in-the-Middle
B. Social engineering
C. Trojan virus
D. Spyware

Answer: B

Explanation:

Question 10.
Which of the following operating systems supports full usage of 8GB DDR3 RAM?

A. Windows 7 Professional x86
B. Windows 7 Home Premium x64
C. Windows XP Professional
D. Windows Vista Home Premium x86

Answer: B

Explanation:

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