Question 1.
Which of the following types of batteries provides the longest running time for portable devices?

A. alkaline
B. nickel-cadmium (NiCd)
C. lithium ion (Li-ion)
D. nickel metal-hydride (NiMH)

Answer: C

Question 2.
A dual-layer DVD-R disc has a maximum data capacity of:

A. 4.7GB.
B. 2.1GB.
C. 700MB.
D. 9.4GB.

Answer: D

Question 3.
The standard measurement of resolution in printing is:

A. lines per millimeter.
B. dots per millimeter.
C. lines per inch.
D. dots per inch.

Answer: D

Question 4.
When using an ink jet printer, a user reports that some colors seem to be missing intermittently.

Which of the following is MOST likely the cause of the problem?

A. There is a problem with the document being printed.
B. The printer needs to be calibrated.
C. An incorrect paper type is being used.
D. The print head is clogged.

Answer: D

Question 5.
A user reports that jobs for a network printer are stuck in the print queue and will not print. The user has checked the printer display and the display shows ready.

Which of the following should be attempted FIRST?

A. Delete and recreate the printer on the users system.
B. lnstruct the user to shutdown and restart the system and attempt to print again.
C. Update the print driver on the users system.
D. Restart the print spooler on the system hosting the printer.

Answer: D

Question 6.
A user reports that a local ink jet printer is not printing. The user has a signed driver, the printer hardware is working, ink is full, print heads are clean, and the printer is connected correctly via USB. The print queue has 20 documents waiting for the printer. 

Which of the following is MOST likely the cause of the problem?

A. The print head has failed.
B. The printer is set to offline mode in Windows XP.
C. There is insufficient memory installed in the printer.
D. Windows firewall is blocking packets being sent to the printer.

Answer: B

Question 7.
Which of the following is MOST likely the cause of a printing problem if a user is receiving an error before a job is seen in the print queue?

A. Print spooler service is stopped.
B. Too many documents are being printed at once.
C. The size of the document being printed is too large.
D. There is a mechanical problem with the printer.

Answer: A

Question 8.
A user reports that a local printer attached to the workstation is not printing properly. Three jobs appear in the print queue when the user checks Printers and Faxes and the printer display shows ready. 

Which of the following should be attempted FIRST?

A. Cancel all jobs in the print queue.
B. Update the print driver on the user's system.
C. Delete and recreate the printer on the user's system.
D. Instruct the user to shut down and restart the system and attempt to print again.

Answer: A

Question 9.
Which of the following printers uses heat to fuse the toner onto the printed page?

A. impact
B. solid ink
C. laser
D. ink jet

Answer: C

Question 10.
Which of the following could be installed to increase the processing capacity of some office printers?

A. duplexer
B. ROM
C. memory
D. Ethernet card

Answer: C

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