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Question 1.
ITCertKeys.com is planning to purchase a Symposium agent 2.3 to operate in conjunction with Symposium call center server (SCCS) 5.0 and Symposium TAPI server Provider 3.0 they have a succession 1000M Rls 3.0 as their PBX.
Which telephone sets would you recommend?
A. Only digital telephones
B. Only Nortel network internet telephones
C. Digital telephones (M2XXX and M3XXX) and 2500 sets
D. All 2500 sets and nortel networks telephones except the SL-1 telephones
Answer: C
Question 2.
For Symposium agent (AS) 2.3 to be fully operational in a Succession 1000 Rls. 3.0 environment, what key component, must be in place to monitor the client lines?
A. None. SA will only run in the meridian 1 environment
B. TAPI server must be installed to monitor the client lines
C. There are NO other requirements outside of Symposium Agent to monitor client lines
D. TAPI server must be installed to monitor the client lines but, only if used to monitor or control
Multiple Appearance Directory Number (MADN) lines.
Answer: B
Question 3.
ITCertKeys.com has deployed Symposium call center server (SCCS) 5.0 and Symposium TAPI service provider 3.0 they want to add Symposium agent (SA) 2.3 to their system.
Initially they have 350 agents that would be using SA 2.3 but would double the agent in four months.
What configuration of SA 2.3 would you recommend that would server them for the foreseeable for the foreseeable future?
A. deploy a separate server for SA 2.3
B. run SA 2.3 concurrently on the TAPI server
C. run SA 2.3 concurrently on the SCCS 5.0 server
D. an alternative to SA 2.3 because the maximum agents are exceeded
Answer: A
Question 4.
ITCertKeys.com has Symposium web client 4.5 on a windows 2000 server.
Which of the following web client component can be used to add, edit, or delete the users.
A. Contact Center Management
B. Access and Partition Management
C. Agent Desktop Displays
D. Configuration
Answer: A
Question 5.
What is the name of user account that Symposium Web Client employs to access system resources with administrator privileges on the application server.
A. Iceadmin
B. Admin
C webadmin
D. Sysadmin
Answer: A
Question 6.
What is the maximum number of skillsets that you can configure when you are connected to a Symposium Call Center Server release 5 or later.
A. Upto 100
B Upto 500
C. Upto 1000
D. Upto 5000
Answer: C
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Question 1. A Power 570 is planned to run with a dual VIOS environment. The VIOS should be equipped for maximum resilience to provide LUN access to both VIO servers. What are the minimum requirements? A. Two dual port adapters B. Four dual port adapters C. Four single port adapters D. Two single port adapters Answer: C Question 2. A customer is trying to configure a Shared Ethernet Adapter (SEA) on a Logical Port Host Ethernet (lp-hea) using mkdev -sea ento -vadapter ent2 -default ent2 -defaulted 1 and receive this response: 0514-040 Error initializing a device into the kernel. What can be the cause of this problem? A. A SEA can only be created on a physical network adapter B. Promiscuous mode on the virtual Ethernet adapter ent2 must be set to "On" from the HMC C. Promiscuous mode onlp-hea entO must be set to "On" from the HMC D. SEA must be a default VLAN other than 1 Answer: C Question 3. A customer has ordered a Power 570 with only 4 dual port fiber cards. Which configuration would allow 4 LPARs on this server to have multiple paths, with no single point of failure, for each SAN connection? A. One VIO server mapping disks using dual virtual SCSI adapters from the 4 adapters B. Dual VIO servers with 2 cards per server and mapping via virtual SCSI adapters C. Assign each LPAR 2fibre ports, each from a different fibre adapter D. Assign each LPAR afibre card and ensure each port is mapped to a separate fiber switch Answer: B Question 4. A customer is migrating from dedicated LPARs to a virtualized environment utilizing PowerVM I/O features. They have created their profiles for their two virtual 10 (VIO) servers. The First VIO server is installed and running. When trying to DLPAR the DVD/ROM the task fails on the HMC. What is the probable cause? A. /etc/hosts table on HMC is not configured B. PowerVM key is not registered C. Virtual I/O server does not support DLPAR D. Networking is not configured Answer: D Question 5. An AIX System administrator noticed that a TUNE_RESTRICTED error appeared in the error log. What is the reason for this error? A. A restricted tunable has been changed from the default value and the system was rebooted B. A system attribute, pre610tune, was set to "true" C. Someone tried to break the rule not to change /etc/tunables/nextboot D. A restricted tunable has been changed from the default value Answer: A Question 6. A customer has a Power 570 and has sent the following vmstat output to analyze: Exhibit: What should be recommend to the customer? A. The system doesn't need additional hardware B. The system needs additional network cards C. The system needs additional memory D. The system needs additional CPU Answer: A Question 7. What command is used to create an application Workload partition? A. crwpar B. wparexec C. mkwpar D. mkappwpar Answer: B Question 8. Which command should be used to permanently configure an additional network interface? A. ifconfig B. Csmitty chinet C. mkdev D. Smitty mktcpip Answer: B Question 9. Which command provides output for mixed page sizes? A. mpstat B. svmon -P C. vmstat -o D. lvmstat -m Answer: B Question 10. Which tool is the most cost and time effective for specifying adapter placement on new orders? A. Tivoli Provisioning Manager B. System Planning tool + Workload estimator C. System planning tool D. HMC Answer: C
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