Question 1. DRAG DROP

Answer:

Question 2.
Why are thresholds defined based on baseline documents?

A. to ensure that QoS parameters are defined appropriately
B. to help identify current network problems and predict future bottlenecks
C. to suppress duplicate alarms and allow for event correlation
D. to reduce polling traffic on the network
E. to verify that interfaces are in the correct state

Answer: B

Explanation: 

Question 3. 
According to ITIL® v3 framework, which type of tools is best suited to ensure management of a predefined workflow stream containing a set of tasks which can be managed around resource availability, timelines, status, and if needed escalation paths?

A. process control engine
B. configuration management system
C. discovery audit
D. business service management

Answer: A

Explanation: 

Question 4.
According to ITIL® v3 framework, which type of warranty assurance provides a customer with a measured confidence that services are supporting defined level of demand and quality?

A. security
B. availability
C. capacity
D. continuity
E. fulfillment

Answer: E

Explanation: 

Question 5.
A rollout plan from engineering has been sent to the NOC for deployment. Part of the plan involves a complex software upgrade to a network element. The method of procedure provided by engineering is nearly 100 individual steps long. 

Where do you expect to find backout procedures to be specified?

A. after each step that causes a change to the network
B. after every 20 (+/- 5) steps
C. after the midway point
D. after the method of procedure is completed
E. both after the midway point and after the method of procedure is completed

Answer: A

Explanation: 
source: http://www.freeopenbook.com/upgrading-repairingnetworks/
ch04lev1sec4.html

Question 6.
You are working in a service provider voice NOC supporting a national VoIP network. The network underwent a capacity expansion that added voice bearer trunks to a newly deployed media gateway. After the new trunks were configured and placed into live service, the service desk began to receive complaints from end customers that their VoIP service is not working for certain calls. The service desk is unable to resolve the problem and due to increasing troubles coming in, they escalate to you.

Assuming that all physical layer option settings are verified to match carrier-provided specifications, which action should you take to isolate the problem before escalating to the PSTN PTT carrier?

A. Verify IP connectivity between the media gateway controller and the media gateway.
B. Fail over the media gateway to its backup.
C. Identify which trunks are not functioning.
D. Verify that SIP versions are compatible between the media gateway controller and the media 
    gateway

Answer: C

Explanation:  
reason: The question is saying that the service is not working for certain calls which means that ip connectivity might be fine and the fail over is also working.. Similarly, if sip version are not compatible there would be a problem with all calls. So trunks problem might be the answer

Question 7.
Which protocol should be configured on networking devices to assist operational staff in event correlation to resolve service issues?

A. NTP
B. TACACS
C. HSRP
D. TFTP
E. RCMD

Answer: A

Explanation: 

Question 8.
What is the main difference between an SNMP trap and a syslog message?

A. SNMP traps are secure, whereas syslog messages are not.
B. SNMP traps are triggered during network outages, whereas syslog messages are 
    Informational only.
C. SNMP traps are forwarded to EMS systems, whereas syslog messages are forwarded to any 
    NMS system.
D. SNMP traps are formally defined in a MIB, whereas syslog body contents are not formally 
    defined.
E. SNMP traps are user-definable and vary based on vendor, whereas syslog messages are 
    standards-based

Answer: D

Explanation:  
source: https://supportforums.cisco.com/message/3184632

Question 9.
While evaluating a new hardware rollout plan before deployment, which standards should you review to ensure that the hardware met certain environmental design guidelines?

A. NAS
B. COBIT
C. ITIL®
D. NEBS
E. eTOM

Answer: D

Explanation: 

Question 10.
Which three of the following metrics are used to troubleshoot an incident of poor voice quality in a service provider next-generation network? It can be assumed that adequate bandwidth is available. (Choose three.)

A. UDP jitter
B. latency
C. TCP Connect
D. packet loss
E. round-trip time

Answer: A, B, D

Explanation: 

Question 11.
According to ITIL® v3 framework, which improvement should be implemented if there is an increase in the number of false positive auto-generated incidents?

A. Update the known error database.
B. Modify the thresholds in the network management system.
C. Modify the incident management system classifications.
D. Update the service desk procedures.

Answer: C

Explanation: 

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