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I have a few suggestions with your certifications.
The CCNP and CCDP are good programs as they further the development of knowledge from CCNA and CCDA. The recertification is also good in that it encompasses all the major topics in networking namely routing and switching and then some.
The CCSP is a good program as well and although recertification is different, since you need to recertify the specializations (IDS, FW, VPN) it leaves you with only one exam to recertify. This is great logic and it seems really thought out.
The CCIP however requires all four exams to recertify. My first of three suggestions would be to either add a composite exam of BGP, MPLS and QoS or whatever the program might entail in the future or create specializations like the MPLS one that used to exist to mimic the CCSP strategy of recertification.
My second suggestion is to have the CCIE written renew lower certifications in their related field. I realize that passing the lab does this now. But studying for the exam does take a lot of effort and the lab does have a very low passing rate. In addition since the CCIE written builds on everything learned in the past it also makes sense or is making the candidate renew all the lower certifications a method of Cisco generating more revenue?
Lastly, I really think it's time to see a professional voice track. We've seen the increase demand for voice and Cisco pushes this heavily. It will give us an edge in the market as well. It would be nice to have it develop into say CCVP much the way the individual security tracks became CCSP.
I have taken time to think about these suggestions. I for one feel these are great enhancements to the program. Please take a moment to consider these and pass them forward respectively
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Question 1.
What happens if all CTI ports for the configured CTI Port Group are busy when a new call arrives?
A. CallManager will forward the call to the directory number configured for forward-on busy for
this CTI Route Point in CallManager.
B. Caller will receive ringing treatment.
C. An exception is raised, but the call is accepted and processed.
D. Caller will receive network busy treatment.
E. CallManager will forward the caller to the directory number configured in IPCC Express for
overflow.
Answer: A
Explanation:
Question 2.
Which agent will be selected when the Resource Selection Criteria is set to circular routing?
A. the next available agent, based on the last agent selected and the agent order in the
Resources list
B. the agent who has been in the Available state for the longest amount of time
C. the next available agent with the highest priority, as determined by the agent order in the
Resources list
D. the agent assigned to the selected Resource Group and is thus qualified to be selected
Answer: A
Explanation:
Question 3.
Which two Customer Response Solution deployment scenarios are valid for Cisco Unified Communications? (Choose two.)
A. Contact Center Express communication with ICM via a co-resident PG
B. Contact Center Express using the Enterprise CTI-OS toolkit
C. IP IVR integrating with the Enterprise version to function as a queue point and self-service
platform
D. Contact Center Express communicating with ICM via a standalone PG on an expansion server
E. Contact Center Express using the Enterprise Outbound option
Answer: A, C
Explanation:
Question 4.
In CRS Administration, what is created on the Communications Manager when you add a Unified CM Telephony group?
A. CRS CTI Route Point
B. CTI Ports
C. CRS Call Control Group
D. Communications Manager Call Control Group
Answer: B
Explanation:
Question 5.
Which interface is used to configuration debug parameter for log files?
A. Data store control center
B. Alarm and Trace Configuration
C. System parameter
D. Control center
Answer: B
Explanation:
Question 6.
What is the main function of the CRS Editor?
A. remotely manages the LDAP Directory
B. creates CRS Engine reports
C. creates application scripts for call flows
D. manages the CRS Server
Answer: C
Explanation:
Question 7.
In Cisco Unified Contact Center Express, where is wrap-up data enabled?
A. in CSQ configuration on Application Administration
B. in workflow groups on Cisco Desktop Administrator
C. in the Cisco Supervisor Desktop
D. in resource configuration on Application Administration
Answer: B
Explanation:
Question 8.
Refer to the exhibit.
What is the purpose of the Repair button in the Cisco Unified Contact Center Express 5.0 Installation Wizard?
A. repair the Cisco Unified Communications Manager cluster associated with this Cisco CRS
system
B. remove a version of Cisco CRS that the user had attempted but failed to remove previously
C. recover a Cisco CRS system
D. reinstall the same version of Cisco CRS on top of the currently installed version
Answer: C
Explanation:
Question 9.
What is a benefit of using sub flows?
A. creates a framework for CRS Server status reporting
B. decreases latency through increased bandwidth on CRS Server
C. collects information about callers to agents
D. decreases the amount of flows
E. provides more efficient management of flows that are called by multiple other flows
Answer: E
Explanation:
Question 10.
In the CRS Application Editor, where do you start the debugger?
A. Toolbar
B. Step palette
C. Variable window
D. Design window
Answer: A
Explanation:
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