Question 1.
Bob is tasked with developing a web application to help in the organization and assignment of tasks in Microsoft CRM. One of the requirements for this application is to generate a set of task activities and assign them to specific users. 

Which of the following methods can Bob use to meet this requirement?

A. CRMActivity.Handle() method moves an activity to the In Progress (WIPBin) queue of the user.
B. CRMActivily.Route() method moves the activity to the private or public queue of the user or 
     does auto-routing.
C. BizUser.Queue() method can be used to assign to a specific user work in progress queue.  
    BizUser.Queue() method can be used to assign to a specific user? work in progress queue.
D. Assign activities to public queues configured to automatically assign tasks to users based on 
     predetermined criteria.

Answer: A, B

Question 2.
Which of the following statements are true for Pole-Based Security in Microsoft CRM?

A. Privileges cannot be modified at the user level.
B. The roles you create for your business unit are inherited by all of the business units below it in  
    the hierarchy.
C. Roles are configurable within each Microsoft CRM Sales Territory.
D. The roles you create in MS CRM are replicated in Active Directory Schema as Security 
    Groups.

Answer: A, B, D

Question 3.
Which or the following statements about deleting objects in Microsoft CRM are true?

A. When deleting an object, all the child objects are deleted or the delete fails and none are 
     deleted.
B. When deleting an account, the account won be deleted if there is an open contract for the 
     account.
C. When deleting an account, if the caller doesn have privileges that allow deletion of all child  
     objects, account will be flagged for deletion and an activity requesting deletion or any child  
     objects will be created for the owner or those objects. When the owner deletes the child  
     objects, the account deletion operation will proceed.
D.  When deleting an account, all child objects will no longer be associated with the account.

Answer: A, B

Question 4.
Is there any difference between Incidents and Cases?

A. Yes. Incidents are customer requests for assistance, whereas Cases are customer requests  
     for service.
B. Yes. Cases are issues that can be tracked by case numbers, and can be assigned to CRM 
     Users Work in progress queues, whereas incidents are limited to the Service module in the  
     application scope and are informational only.
C. Yes. Incidents have different Status and Status Reasons than Cases.
D. No. The Microsoft CRM Application uses the term “Cases”. The Microsoft CRM platform uses 
    the term “Incidents”.

Answer: D

Question 5.
Below is a list of a user access rights defined by their role for specific records in Microsoft CRM: Account: Append To
Contact Append and Append To
Opportunity: Append
Note: Append and Append To

Which of the following actions is possible based on these rights?

A. User can add a note to an opportunity.
B. User can associate an opportunity with an account.
C. User can associate a contact with an account.
D. User can associate a note with an account.

Answer: A

Question 6.
You are designing an application which will perform many diverse actions against the Microsoft Business Solutions CRM platform. While reviewing your custom application requirements you notice that custom business logic must be repeatedly applied when updating Accounts and Contacts. Your application will be written using C or VB.NET. 

Which choice represents a best practice in designing this code?

A. Use a global procedure to act on the account or contact for code modularity. Using runtime  
     type information the object type can be detected and acted upon accordingly.
B. Define a base class that implements the functionality. Create a class that inherits from this  
     class, CRMAccount, and CRM Contact. Use the inherited functionality to act on the inherited  
     account or contact using polymorphism.
C. Use an abstract base class to define methods to encapsulate the needed business logic.
     Then implement the inherited classes using the base class the methods to act on the data.
D. Use a template based solution to implement the functionality. Declare the required methods to 
     act on the account or contact and template constructors for CRMAccount and CRM Contact.

Answer: C

Question 7.
While developing an application that interacts with the Microsoft Business Solutions CRM, you are assigned the task of creating an XML string for use in a fetch XML query. 

What is a best practice to obtain the value representing the object type Account in Microsoft Business Solutions CRM 1.2?

A. Use the integer value documented in the Microsoft Business Solutions CRM SDK.
B. Use the value provided by the Microsoft.CRM.Proxy.ObjectType.otAccount.
C. Use the value provided by Microsoft.Crm.Platform.Types.ObjectType.otAccount
D. Use the value provided by Microsoft.Crm.Platform.Proxy.ObjectType.otAccount.

Answer: C

Question 8.
You are tasked with developing an application which searches against accounts and contacts stored in Microsoft Business Solutions CRM. A design goal for the application states that the queries should execute as efficiently as possible. 

Which of the following represent a supported best practice that you would apply to achieve this goal?

A. You create a COM+ component to be deployed on the Microsoft Business Solutions CRM 
     server. This component uses the COM Proxy interface to retrieve information. The information 
      is marshaled back to the client using Net Remoting in binary format.
B. After the first call to BizUser.WhoAml(), you cache the CUserAuth instance in a Session 
     variable for future calls.
C. You create stored procedures on the Microsoft Sql Server instance serving the Microsoft  
     Business Solutions CRM installation database. You then use ADO.Net to access these stored  
     procedures to efficiently query the database.
D. You create a COM+ component to be deployed on the Microsoft Sql Server instance serving  
     the Microsoft Business Solutions CRM installation database. This component uses ADO.Net  
     to retrieve the information from custom stored procedures. The information is marshaled back 
     to the client using .Net Remoting in binary format.

Answer: B

Question 9.
You are a developing an application which queries the Microsoft Business Solutions CRM Server based on input from the user. The information is returned as XML and is to be displayed to the user in HTML format as efficiently as possible. 

Which choice represents a best practice in presenting the returned information to the user?

A. Use the .Net XmlDocument class to read the Xml. Select the result nodes using XPath and  
     read through the nodes building an HTML output string for display to the user.
B. Use an ADO.Net Dataset to read the Xml. Iterate through the dataset building an HTML output 
     string for display to the user.
C. Use the .Net XmlSerializer class to implement custom classes that represent data returned. 
    Once the Xml data is deserialized, render it into HTML through a custom method in the class.
D. Transform the XML into HTML using XSLT transformations.

Answer: D

Question 10.
Which statements represent best practices for using a Post-URL step in a Microsoft Business Solutions CRM Work flow process?

A. Use as the last step in the work flow.
B. Use for non-critical processing.
C. Use to open a new window to capture additional information from the user.
D. Use as a means to write critical business data to a back-end application.

Answer: A, B

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