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Question 1. The Java Collaboration Editor allows for: A. Exactly one input source ETD and one output destination ETD structure B. One or more input/output source/destination ETD event structures C. No ETDs at all D. None of the above Answer: B Question 2. Which of the following steps are required to import Java Packages into the Java Collaboration? A. Set the user class path to the jar or zip file B. Create a rule pointing to the jar or zip file C. Copy the package name to the etd folder D. Specify the package classes in the Java Imports section Answer: A, D Question 3. What code is generated when copying the field OrderInfo.ItemData from within an instance called DataIn to the field OrderInfo.ItemData in an instance called Data Out? A. getDataIn().getOrderInfo().setItemData(DataOut(getDataIn().getOrderInfo().getItemData)) B. getDataOut().getOrderInfo().setItemData(getDataIn().getOrderInfo().getItemData()) C. setDataOut().setOrderInfo().setItemData() D. getDataOut.setItemData(getItemData) Answer: B Question 4. A common method used in mailclient.xsc to transmit outgoing eMail messages is: A. sendmail() B. next() C. send() D. sendMessage() Answer: D Question 5. What are the methods associated with Java Exception Handling: A. try(), catch() and finally() B. try(), catch() and otherwise() C. try(), otherwise() and finally() D. otherwise(), finally() and catch() Answer: A Question 6. The e*Gate IQ Administrator installation is a part of which installation? A. The e*Gate Registry Host installation B. The e*Gate Participating Host installation C. The e*Gate GUI Host installation D. None of the above Answer: C Question 7. What GUI application is used to gain access to the JMS Administrator tool? A. e*Gate Enterprise Manager GUI B. e*Gate Monitor GUI C. Standard IQ Administrator tool D. None of the above Answer: B Question 8. How many logging levels are available? A. 1 B. 5 C. 7 D. 11 Answer: C Question 9. The log entry "Failed to Move Forward" is usually associated with what type of error? A. Mapping B. Invalid Java code C. Invalid Event Type name D. Faulty connection Answer: A Question 10. The default location of log files is: A.\client\logs B. \server\logs C. \logs D. None of the above Answer: A Question 11. In e*Gate 4.5, a Schema must contain: A. Two Control Broker Services B. Primary and Secondary Registry Hosts C. Primary and Secondary Participating Hosts D. None of the above Answer: D Question 12. With the e*Gate 4.5 Enterprise Manager GUI you may export: A. One or more components of a Schema B. A Schema .zip file into a Schema .rdb file C. All Schemas into a single export file D. None of the above Answer: A Question 13. The e*Gate GUI Host may be installed on which supported platforms? A. Windows 98 B. Windows 2000 C. Unix HP (via Exceed) D. None of the above Answer: B Question 14. The role of the Control Broker component is to: A. Start and stop processes B. Selectively forward alert, status, and configuration messages to the appropriate GUIs C. Collect log events and insert them into the logs database D. None of the above Answer: A, B Question 15. By default, the range of the port number for the Control Broker on all newly created Schemas is: A. 6000-6500 B. 5000-5500 C. 2000-2500 D. None of the above Answer: B Question 16. e*Gate components can run on: A. Only a single central e*Gate platform B. Only two e*Gate platforms (e.g., Control Broker and Participating Host) C. One or more different platforms D. None of the above Answer: C Question 17. e*Ways may have: A. Only one Collaboration per e*Way component B. One or more Collaborations per e*Way component C. No Collaborations, as Collaborations manage external interfaces D. None of the above Answer: B Question 18. In e*Gate 4.5, the executable file for the Batch e*Way is: A. stcewgenericmonk.exe B. stcewfile.exe C. stcewgenericjava.exe D. None of the above Answer: A Question 19. In e*Gate 4.5, the executable file for the Multi-Mode e*Way is: A. stcbob.exe B. stceway.exe C. stcewgenericjava.exe D. None of the above Answer: B Question 20. The Multi-Mode e*Way properties are similar to other e*Ways except the Multi-Mode e*Way does not have: A. Collaboration logic B. Internal/External interface logic C. Component configuration file requirements D. None of the above Answer: B
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Question 1.
In a high availability scenario, what is the longest expected downtime for a Cisco Agent Desktop failover?
A. 30 seconds
B. 45 seconds
C. 10 seconds
D. 60 seconds
Answer: D
Question 2.
CiscoWorks IP Telephony Environment Monitor (ITEM) provides what two serviceability capabilities? (Choose two.)
A. Monitoring of Cisco voice elements
B. Diagnostic trace tools to analyze connectivity
C. Problem alerts for operations personnel
D. User Tracking to track IP telephones
E. Tool to collect syslog messages from multiple sources
Answer: A, C
Question 3.
Which configuration enables a Cisco Unified Contact Center Express server to fail over to a secondary Cisco Unified Communications Manager server when the primary server fails?
A. Configure LDAP with a secondary profile.
B. Configure a second Cisco Unified Communications Manager telephony user with an alternate
range of CTI ports.
C. Configure the telephony provider with a primary and secondary Cisco Unified
Communications Manager IP address.
D. No special configuration is needed.
Answer: C
Question 4.
What happens if all CTI ports for the configured CTI Port Group are busy when a new call arrives?
A. CallManager will forward the call to the directory number configured for forward-on busy for
this CTI Route Point in CallManager.
B. Caller will receive ringing treatment.
C. An exception is raised, but the call is accepted and processed.
D. Caller will receive network busy treatment.
E. CallManager will forward the caller to the directory number configured in IPCC Express for
overflow.
Answer: A
Question 5.
Which agent will be selected when the Resource Selection Criteria is set to circular routing?
A. the next available agent, based on the last agent selected and the agent order in the
Resources list
B. the agent who has been in the Available state for the longest amount of time
C. the next available agent with the highest priority, as determined by the agent order in the
Resources list
D. the agent assigned to the selected Resource Group and is thus qualified to be selected
Answer: A
Question 6.
Which two Customer Response Solution deployment scenarios are valid for Cisco Unified Communications? (Choose two.)
A. Contact Center Express communication with ICM via a co-resident PG
B. Contact Center Express using the Enterprise CTI-OS toolkit
C. IP IVR integrating with the Enterprise version to function as a queue point and self-service
platform
D. Contact Center Express communicating with ICM via a standalone PG on an expansion server
E. Contact Center Express using the Enterprise Outbound option
Answer: A, C
Question 7.
In CRS Administration, what is created on the Communications Manager when you add a Unified CM Telephony group?
A. CRS CTI Route Point
B. CTI Ports
C. CRS Call Control Group
D. Communications Manager Call Control Group
Answer: B
Question 8.
How is the default e-mail address in the E-mail Subsystem Configuration page used?
A. It receives all mail sent in the Send E-mail step as a bcc.
B. It is used if no e-mail contact is specified in the Create E-mail step.
C. It becomes the From address in the Send E-Mail step if no address is specified.
D. It automatically receives alarms generated by the Cisco CRS Server.
Answer: C
Question 9.
Where do you enable the CRS engine?
A. Cluster Setup page
B. Server Setup page
C. Publisher Activation page
D. Component Activation page
Answer: D
Question 10.
An organization wants to collect an account number from a customer via IVR prompting. Then, using a keystroke macro, they want to pop the account number into the account number field in the agent's CRM desktop application. The keystroke macro will also initiate the CRM desktop application, executing a database lookup from the CRM Database server to retrieve the customer record.
Assuming the organization wants the lowest cost solution, what product does this organization need for this capability?
A. IPCC Express Premium
B. IP IVR
C. IPCC Express Standard
D. IPCC Express Enhanced
E. IPCC Enterprise
Answer: D
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