Braindumps for "630-008" Exam

C.P.M. Module 4: Management

 Question 1.
According to EEOC guidelines, a candidate for a position may be asked questions about which of the following during a job interview?

A. Past salaries
B. Draft status
C. Past experience
D. Citizenship

Answer: C

Question 2.
Effective techniques to prevent sexual harassment and discrimination are LEAST likely to include

A. conducting awareness training for all employees
B. encouraging employees to "think before they act"
C. treating others with respect and professionalism
D. reassigning problem employees

Answer: D

Question 3.
Reengineering is BEST described as which of the following?

A. Continual improvement in activities
B. Permanent structural changes
C. Positive and directed process changes
D. Business organized with a "flatter" structure

Answer: B

Question 4.
Collective bargaining is the process of negotiating a labor agreement between

A. management and employees
B. white and blue collar employees
C. union representatives and employer representatives
D. supervisory personnel and union members

Answer: C

Question 5.
During an interview, an applicant with promising credentials states that he has limited range of motion in his arms. You become concerned about the candidate's ability to meet the job's physical demands, which include substantial use of a computer for order processing. 

Which of the following is the MOST appropriate action you can take to address your concerns?

A. Check with his current or previous employer to ascertain how they handled the candidate's job 
     requirements
B. Rewrite the job description to remove the computer-related tasks
C. Ask an ergonomics expert to check employee workstations to be sure they do not aggravate  
    any problems
D. Inform all finalists for the position that the follow-up interview will include a performance test on 
    computer usage

Answer: D

Question 6.
A purchasing operation from another division within your organization will be combined with the group you manage. Among the employees who have accepted transfers to your department is a person who uses a wheelchair. You are concerned about whether the work environment will pose a hindrance to the employee's job performance. 

Which of the following actions pertaining to this matter is MOST appropriate?

A. Contacting the employee's current manager to determine what changes (if any) were 
     necessary to accommodate the employee
B. Checking with the human resources department for information about office furniture suitable  
    for wheelchair users
C. Inviting the employee to tour the office with you to discuss any concerns the employee may  
    have
D. Asking another employee who has an office nearby a main hallway to switch offices with the  
    new employee

Answer: C

Question 7.
In general, the orientation of new employees does NOT include

A. introducing the new person to the job and the organization
B. easing feelings of insecurity in the new employee
C. discussing characteristics of fellow employees
D. describing the organization's history, products, and operations

Answer: C

Question 8.
In 1972, the Equal Employment Opportunity Act expanded the coverage of Title VII of the Federal Civil Rights Act of 1964 to include

A. coverage to firms with 15 or more employees
B. organizations employing disabled workers
C. suppliers bidding on state and local government contracts
D. the prohibition of age-based discrimination

Answer: A

Question 9.
Using peer appraisals for employee evaluations is LEAST likely to be effective under which of the following circumstances?

A. In a competitive environment
B. When there are frequent reviews
C. When evaluating team performance
D. When the department deals with many suppliers

Answer: A

Question 10.
Which of the following would be MOST helpful in promoting purchasing personnel efficiency?

A. Setting performance standards for departmental staff
B. Setting performance standards for suppliers
C. Determining the percentage of overdue orders
D. Benchmarking the number of change orders issued

Answer: A

Question 11.
Which of the following is LEAST likely to be considered in a purchasing department evaluation?

A. Contributions to profitability
B. Quality
C. Inventory investment
D. Forms design

Answer: D

Question 12.
Which of the following postulates that managers can attain the greatest level of employee motivation by determining the most desirable outcomes?

A. Expectancy theory
B. Theory Z
C. Motivation-Hygiene theory
D. Scientific management

Answer: A

Question 13.
A purchasing manager for a dental products manufacturer implements a policy to resolve quality problems with suppliers by inserting penalty clauses within purchase orders. Whenever a supplier fails to deliver 100% defect-free parts, the penalty clause is put into effect, whereby accounts payable is instructed to withhold 30% of the invoiced amount. If the supplier corrects the problem and returns the parts without defects, the withheld amount is reduced to 10%, to cover the additional inspection costs and administration. 

The organization legal department learns of the penalty clause policy and advises against it. 

Which of the following is the BEST course of action in this situation?

A. Omit the penalty clause and, instead, work with suppliers to develop problem solving and 
     continuous improvement efforts
B. Omit the penalty clause and, instead, find suppliers who are willing to invest in e-commerce 
     Application Service Providers
C. Track all rejects and tie the rejection rate percentage directly to the penalty clause, so as to be 
    more specific and contingent upon the exact number of rejects
D. Use the penalty clause policy as designed by the purchasing manager

Answer: A

Question 14.
When purchasing responsibility is assigned by project, purchasers must

A. be product specialists
B. be versatile in switching to different product markets
C. have technical backgrounds
D. have many years of professional experience

Answer: B

Question 15.
Smith is a purchasing manager at a telecommunications company. She heads a task force formed to respond to charges by a government agency about alleged illegal purchasing practices by her firm. Upon investigation, the task force is convinced that the allegations are unfounded. As head of the task force, Smith should offer to management the opportunity to

A. present the findings to the government agency
B. inform the press about the task force's findings
C. develop an ad to explain the company's viewpoint
D. initiate a libel suit against the government agency

Answer: A

Question 16.
A department supervisor informs a group of buyers that they are to receive training on a new purchasing system. The senior buyer feels that she should be exempt from such training and tells this to the supervisor. Several other buyers feel that if the senior buyer is exempt from the training, they too should be exempt. The MOST practical solution for the department supervisor to follow is to

A. inform the senior buyer that she is to take the training and that there will be no further 
     discussion
B. inform the senior buyer that everyone including himself will receive training and that there are 
    no exceptions
C. inform the senior buyer that her actions represent insubordination and that future complaints 
    shall not be tolerated
D. exclude the senior buyer from the training, but inform the others of the schedule, and of the 
     expectation that they attend

Answer: B

Question 17.
Top management whose primary current concern is a firm's "balance sheet" appearance would look for purchasing and supply management to contribute to which of the following?

A. Inventory reduction
B. Delivery improvement
C. Gross margin improvement
D. Cost-per-transaction reduction

Answer: A

Question 18.
A purchasing manager has an employee who exhibits a serious alcohol abuse problem. 

Of the following, the BEST course of action for the manager to take is to

A. talk with the employee's co-workers to verify the nature of the problem
B. notify the organization's security force in case the employee seems likely to lose control
C. send the employee to Alcoholics Anonymous
D. inform the employee about the Employee Assistance Program

Answer: D

Question 19.
Which two of the following criteria would be MOST important to consider in selecting a sponsor for the initial job training of a new employee?

I. Teaching ability
II. Job experience
III. Length of service
IV. Salary grade level

A. I and II
B. I and IV
C. II and III
D. III and IV

Answer: A

Question 20.
A buyer tends to ignore outstanding purchase orders. This has resulted in numerous complaints from the shop floor asking the buyer to determine order status. 

Which of the following should the purchasing manager do in this situation?

A. Warn the buyer that he will be dismissed if he does not improve his performance
B. Direct the buyer to set up a system for follow-up
C. Computerize the purchasing department operations
D. Allow shop floor personnel to make their own purchases

Answer: B

	Web www.certsbraindumps.com

Advertise

Submit Braindumps

Forum

Tell A Friend

Contact Us

Privacy Policy                   Disclaimer                    Feedback                    Term & Conditions

ITCertKeys.com

Copyright © 2004 CertsBraindumps.com Inc. All rights reserved.