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Question 1.
Scenario: An enterprise deployed a Presentation Server farm which includes five servers.
These servers were built manually using a documented process. They are planning to expand the environment by one to two servers per quarter and seek guidance from you regarding how they should facilitate the server build process.
What should you recommend?
A. They should create a base server build based on the operating system, Citrix Presentation
Server, and all applications using a scripting or cloning tool.
B. They should create the base server build based on the operating system and Citrix
Presentation Server using a scripting or cloning tool. All applications should be deployed using
Installation Manager.
C. They should create a base server build based on the operating system using a scripting or
cloning tool. Citrix Presentation Server and all applications should be deployed using
Installation Manager.
D. They should continue to use the manual process as it is suitable for the provided projections.
Answer: B
Question 2.
Scenario: ITCertKeys.com asked you to assess their Presentation Server 4.0 environment paying specific attention to their network configuration because some users have reported that their applications usually freeze and then disconnect. This is most commonly reported by users accessing over WinCE/PocketPC-based wireless WAN connections using the WinCE/Pocket PC Client, which do not require printing or the use of any other virtual channels.
In reviewing their environment, you see that no customizations other than the Citrix License Server location have been made to the farm properties. By means of Citrix policies, all virtual channels have been disabled for this user group.
What additional recommendation should you make?
A. The Presentation Server Client for Java should be used instead of the WinCE/Pocket PC
Client.
B. Workspace control should be enabled.
C. Session reliability timeout should be extended.
D. Speed Screen Browser Acceleration should be enabled so that it is automatically used if less
bandwidth is available.
Answer: C
Question 3.
Scenario: A manufacturing company has deployed Citrix Presentation Server for its ERP application at its manufacturing facilities in Cleveland and Pittsburgh. At each of these two locations, three Citrix Presentation Servers have been deployed because this is where the majority of the users are located. At the Headquarters site, eight Citrix Presentation Servers have been deployed, along with the back-end databases for the ERP application.
Users have been complaining that the ERP application response time is intermittently slow throughout the day. Upon reviewing the WAN link statistics, it appears that the WAN links between the headquarters location and each of the manufacturing facilities are only used at a rate of approximately 50% throughout the day. Usage typically jumps to 70-80% during the first business hour based on users accessing work orders and placing supply orders.
Based on this information, what should you recommend to this manufacturing company?
A. Replicated copies of the back-end databases should be placed at the two manufacturing
facilities.
B. A centralized data center geographically equidistant from headquarters, Cleveland and
Pittsburgh should be created to house all of the databases and Citrix Presentation Servers.
C. Additional bandwidth should be leased or Quality of Service should be implemented.
D. All of the Citrix Presentation Servers should be moved to the headquarters location.
Answer: D
Question 4.
Scenario: A production company engages your services to assess their Presentation Server environment. They are currently using Active Directory based on Windows 2000 and have plans to migrate to Windows 2003 within the next few months. They ask you to outline the items they should consider related to Citrix Presentation Server.
Which further information about Citrix Presentation Server can you offer ITCertKeys.com at this phase?
A. Active Directory based on Windows 2003 provides for Terminal Services-related group policy
objects (GPOs).
B. The Group Policy Management Console in Windows 2003 cannot be used to create group
policies in a Citrix Presentation Server environment.
C. Active Directory based on Windows 2003 eliminates the need to use Citrix policies.
D. The organizational unit structure that was deployed under Windows 2000 cannot be upgraded
to Windows 2003.
Answer: A
Question 5.
Scenario: You have been asked to assess the Presentation Server environment at a corporation. As you learn more about the corporation, you find that inconsistencies abound within the environment, and as a result has led to user frustration and dissatisfaction.
When questioning the administrator of the Presentation Server about the requirements for implementing changes, he states that he merely informs the other administrators verbally or by e-mail about major changes, such as a new application or server. Minor changes, such as configuration modifications, are commonly made as necessary.
Which two recommendations would you make regarding the change control process?
(Choose two.)
A. Administrators should be allowed to make changes only after informing the other
administrators.
B. Administrators should be allowed to make changes only after having tested the change
thoroughly.
C. Administrators should be allowed to make changes only when following a fully documented
process.
D. Only two administrators should be allowed to make changes.
Answer: B, C
Question 6.
Scenario: ITCertKeys.com engaged your team to assess their Presentation Server environment. Users in the remote offices are experiencing slow Presentation Server sessions at certain times during the day; however, users in the headquarters office do not experience slow sessions. In reviewing their environment, you have learned that printing policies are configured for all users as listed:
All printers are auto created
Only the universal printer driver is used.
No printer bandwidth policies are invoked.
No session printing policies are configured.
User devices are running on Win32, WinCE/Pocket PC, and Macintosh devices, all of which use the most recent and appropriate Presentation Server Client.
Which two risks can you associate with the printing environment? (Choose two.)
A. Network printing is configured.
B. The universal printer driver is used if the native driver is unavailable for all users.
C. Auto-creating all printers could be taking additional time.
D. Not limiting printer bandwidth is having an adverse impact on all users.
E. Not all clients can take advantage of the latest universal printer driver.
F. No printer bandwidth policies are invoked.
Answer: E, F
Question 7.
Scenario: A resort company has asked you to assess their Citrix Access Suite environment. Because they have salespeople who regularly travel to expositions and other events, they must provide external access to their reservation booking application.
Based on your assessment of the current environment, you learn that:
Presentation Servers are located behind the internal firewall.
The Access Gateway device and Web Interface server are located in the DMZ (Demilitarized Zone).
Windows 2000 Active Directory authentication is required for connections that use Access Gateway
Which two recommendations should you make to ITCertKeys.com to improve the security of their Access Suite deployment? (Choose two.)
A. Two-factor authentication should be deployed.
B. The server hosting the Citrix XML Service should be co-located with the Web Interface server
in the DMZ.
C. Upgrading to Windows 2003 Active Directory will provide improved logon security.
D. The Web Interface servers should be moved behind the internal firewall.
Answer: A, D
Question 8.
Scenario: A corporation has engaged your team to assess their Presentation Server environment. You have reviewed their current configuration and learned that:
Terminal Services mandatory profiles have been configured for all users.
Folder redirection of all available folders has been configured for all users who complained about application settings being persistent.
The Presentation Servers are all in a child OU by themselves.
The Remote Desktop Users group has been modified to include guest users.
Based on this information, which two options identify the strengths and/or risks of this environment? (Choose two.)
A. Risk: Folder redirection is not deployed consistently. Folder redirection should be deployed
proactively so that users are not required to make requests.
B. Strength: Mandatory profiles are configured for all users. The corporation should continue this
practice.
C. Risk: Mandatory profiles are not adequately addressing user requirements. The corporation
should investigate the use of local profiles.
D. Strength: Guest users can access the Presentation Servers. This enables contractors and
other non-employees to access the environment.
E. Risk: The Presentation Servers are located in a child OU. This means that loopback cannot be
applied to these servers.
Answer: A, B
Question 9.
Scenario: An environmental company engaged your team to assess their application deployment strategy. Based on your discussions and observations, you learned that: Users access applications on the Presentation Server through a published desktop
The published desktop is locked down extensively by means of group policy objects (GPOs) Multiple versions of the same application are required for use by different users
When preparing your findings and recommendations to ITCertKeys.com, which statement should you make?
A. Your company should continue to offer applications to users through published desktops
because Active Directory GPOs address all of the necessary security and control
requirements.
B. Your company should offer applications to users as published applications because user
access to applications can be controlled more granularly.
C. Your company should offer applications to users as published applications even though
isolated applications can be used with published desktops.
D. Your company should continue to offer applications to users through published desktops
because they are easy to use.
Answer: B
Question 10.
Scenario: ITCertKeys.com asked you to assess their Presentation Server environment. When you met with the Active Directory Administrator, you learned that the Presentation Servers are housed in the default computer OU (Organizational Unit).
Which recommendation should you make to the Active Directory Administrator?
A. Leaving the Presentation Servers in the Computers OU is an acceptable practice as long as no
domain GPOs would have a negative impact.
B. The Presentation Servers should be moved into an OU with all other Terminal Servers.
C. Leaving the Presentation Servers in the Computers OU is an acceptable practice because
GPOs (Group Policy Objects) cannot be applied to this container.
D. The Presentation Servers should be moved into their own OU and GPOs, such as Terminal
Services-related configurations, should be applied.
Answer: D
Question 11.
Scenario: A corporation has deployed Citrix Presentation Server 4.0 and has asked your team to assess their printing environment. Citrix Presentation Server is currently configured to import print servers and the automatic assignment of printers to users based on the physical location. Each floor has three printers, and a specific IP range is used by DHCP for each floor.
To date, this has worked well. However, the IT Team will be piloting a wireless LAN solution for the Engineering group, which spans two floors of the building. The Engineering users move around considerably within this area. The Citrix Administrator plans to invoke a Citrix policy that assigns all of the printers on those two floors to the IP range of the wireless LAN device and has asked you to comment on this proposed solution.
Which statement represents the correct response?
A. This solution addresses the requirements adequately.
B. A better solution would be to apply the policy based on the Engineering group.
C. A better solution would be to enable printer auto-creation for all users.
D. A better solution would be to apply two policies based on the floor where the
Engineering users customarily work and map the three printers to that floor.
Answer: A
Question 12.
Scenario: A clock manufacturer has engaged your team to assess their Presentation Server environment. ITCertKeys.com has five Presentation Servers in each of its three offices (London, Miami, and Sydney), totaling fifteen Presentation Servers in all.
Click the exhibit button to view the current setup of ITCertKeys.com's environment. Based on the current Presentation Server console and Citrix best practices, what recommendations should you make with regards to Resource Manager?
A. Resource Manager applications should be configured.
B. The default Resource Manager Summary Database should be purged.
C. Resource Manager metrics should be customized.
D. The default configuration is suitable unless x64-based servers are deployed.
Answer: C
Question 13.
Scenario: Your consulting firm must provide an Access Strategy Assessment to ITCertKeys.com based on one Presentation Server farm consisting of 15 servers.
ITCertKeys.com has instructed the team to review specific configurations related to printing and Terminal Services profiles to address user complaints. Finally, you are required to talk directly with several users who have been experiencing issues.
In discussing the Statement of Work with the customer, approximately how much time should be allotted for the Access Strategy Assessment?
A. 2 - 3 business days
B. 3 - 4 weeks
C. 1 - 2 weeks
D. 14 - 20 business days
Answer: C
Question 14.
Scenario: The new CIO of ITCertKeys.com has engaged your team to assess their Presentation Server environment. The current environment was originally deployed as a three-server farm and has since grown to 30 servers. Very little tuning and optimization has been done, and most of the original defaults have not been modified. ITCertKeys.com deployed Web Interface for internal users and now plans on deploying Access Gateway Advanced Edition for traveling and telecommuting employees. The known facts regarding this new group of users are:
Some users will be accessing from company-assigned Win32 and Macintosh laptops. The most recent native Presentation Server Client has been installed on these devices. Some users will be accessing from non-company assigned computers based on Windows 2000 or Windows XP. These devices do not have a Presentation Server Client installed. Client installation and access should create a minimal number of help desk calls.
Which two recommendations should you make to ITCertKeys.com's CIO? (Choose two.)
A. The non-company assigned computers should use the Win32 Web Client.
B. The Macintosh devices will need to use the Access Client for Java.
C. The non-company assigned computers should use the Citrix Access Client package.
D. The non-company assigned computers should use Program Neighborhood Agent.
Answer: A, B
Question 15.
Scenario: A restaurant chain engaged your services to assess their Presentation Server environment. The Citrix Administrator is new and asked you to focus on user access and client workstations because food servers complain that it takes too long to initially log into the food ordering application and that the screen color sometimes differs. None of the users should be able to change the user interface of the food order application.
Upon researching this issue, you see that the food servers, hosts, and cooks access the Presentation Server-based food order application from different devices throughout the restaurant by inputting a smart card, which provides all of the user information required by the application. Terminal Services roaming profiles have been configured. Workspace control has been configured through Web Interface so that users can move among devices and reconnect to a disconnected session.
What should you recommend to the administrator?
A. The administrator should place the Terminal Services roaming profiles on each Presentation
Server.
B. The administrator should ascertain smart card compatibility.
C. The administrator should disable Workspace Control.
D. The administrator should deploy Terminal Services mandatory profiles.
Answer: D
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Question 1.
An account manager is meeting with a customer who is interested in a Cisco IP Communications solution. The customer needs to support a variety of analog devices, voice mail, auto attendant, and 200 users.
Which solution should the account manager discuss with this customer?
A. a full Cisco CallManager solution
B. a full Cisco CallManager solution with Cisco Unity
C. Cisco CallManager Express
D. Cisco CallManager Express with Cisco Unity Express
Answer: D
Question 2.
One of your potential customers has concerns about choosing a Cisco IP Communications solution because, according to the competition, IP telephony solutions cost more than they are worth.
Which strategy would be most appropriate to defuse this concern?
A. Unlike traditional office environments where voice and data are separate, Cisco IP
Communications supports the idea of a converged network where the telephony and IP
components are integrated.
B. An IP-enabled PBX inevitably reaches a point called the golden phone, at which an addition
requires more than just a phone. In fact, it requires a card to support the phone, and possibly a
new shelf of a cabinet to house the card. These upgrades end up being very costly and offer
the customer no flexibility to implement nonproprietary solutions in the future.
C. With low operating and capital costs, a Cisco IP Communications deployment will pay for itself
in 18 months on average and will provide an average annual savings per user of US$334. The
drivers of the ROI are determined by the unique network circumstances of the customer, such
as the speed of migration, the remaining life on the PBX, and the extent of the data upgrade.
D. Cisco IP Communications solutions are based on tested and verified designs that ensure rapid
ROI. Cisco or its IP telephony specialized channel partners can also customize these solutions
to meet business demands and realize cost savings resulting from existing equipment or
applications.
Answer: C
Question 3.
Organizations that embrace Cisco IP Communications solutions are able to interoperate with existing TDM systems and applications, as well as support which two traditional telephony networking standards? (Choose two.)
A. QSIG
B. BGP
C. SIP
D. TDM
E. DPNSS
Answer: A, E
Question 4.
The IT manager from a prospective client organization explains that their network is overloaded. The network has been in use since 2002 with minimal upgrades, and is composed of several different devices from different vendors. E.mail is slow, the voice.mail system is outdated, and employee productivity and responsiveness are suffering.
Given this scenario, which business driver is most appropriate to sell a Cisco IP Communications solution?
A. reduce operating costs
B. increase revenue generation
C. facilitate future expansion
D. reduce the number of employees
Answer: A
Question 5.
You require an easy-to-use, web.enabled tool to demonstrate to a prospective customer the benefits of a converged network in terms of productivity enhancements and real estate savings.
Which tool should you use?
A. Cisco ROI analysis
B. Cisco CNIC
C. business case from the industry of the prospect
D. customized hurdle rate analysis
Answer: B
Question 6.
An account manager is meeting with a service provider that has installed Cisco CallManager Express at a large number of its subscriber sites. The customer wants to maintain and troubleshoot Cisco CallManager Express remotely.
Which Cisco CallManager Express feature makes this possible?
A. CiscoWorks VPN/Security Management Solution
B. Cisco Network Analysis Module
C. commanD.line interface
D. CiscoWorks IP Telephony Environment Monitor
Answer: C
Question 7.
Which two baseline discovery questions would be most appropriate to ask an IT manager? (Choose two.)
A. in how many locations do you have Cisco routers deployed?
B. Would installing Cisco IP Communications Express with other business systems reduce the
complexity of your IP infrastructure?
C. How many platforms do you intend to use for call processing and voice mail?
D. Do you anticipate growth in the number of employees over the next few years?
Answer: A, C
Question 8.
A potential customer has several global offices, including one in North America, two in France, and one in Germany. This prospect is investigating cost-effective voice mail and auto attendant, and has asked for your recommendation.
What application would best meet the needs of the customer?
A. Cisco Unity Express
B. Cisco Unity
C. customized XML applications
D. Cisco CallManager
Answer: A
Question 9.
How does a converged solution work?
A. Voice traffic is carried over a circuit-switched network, and data traffic is carried on an IP
network
B. Voice, video, and data are integrated onto a single IP network.
C. The network is comprised of proprietary timE.division multiplexing hardware and circuits.
D. The LAN is used for data traffic, and the WAN is used to integrate voice and video traffic
Answer: B
Question 10.
You work as the network administrator at Certpaper.com. Certpaper has several global offices, including one in Britain, two in North America, and three in Asia. The company needs to investigate cost-effective voice mail and auto attendant, and has asked for your recommendation.
What application would best meet the requirements of the company?
A. Cisco Unity Express
B. Customized XML applications
C. Cisco Unified Communications Manager
D. Cisco Unified CallConnector Mobility
Answer: A
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