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Question 1.
Text Search Folder fields can be used to search for words or phrases in a document that are not stored in the database.
To maximize performance when using Text Search Folder fields, the administrator should do which of the following?
A. Disable the option to allow the end user to use a wild card in the Text Search Folder field.
B. Set the Note Search option to Hit List.
C. Check the Required option for another field in the Folder to reduce the number of documents
being searched for the word or phrase.
D. Make sure the sort number of the Text Search field is higher than any other sorted fields in the
Folder.
Answer: C
Question 2.
Which of the following options must be included when running an arsdoc query command?
A. -G ... the name of the application group being queried
B. -x ... the load id being queried
C. -A ... the name of the application being queried
D. -f ... the name of the folder being queried
Answer: D
Question 3.
Use the following information to answer the question: Application Group and Application "Invoices" have been created. The OnDemand instance is "Archive". The data to be loaded reside in the following file: d:\ondemand\invoices_032880 The OnDemand library server is located on system OD1. The OnDemand object server is located on system OD2.
The following command is run on OD2: arsload -g Invoices –nv -c d:\ondemand\tmp d:\ondemand\invoices_032880 Which of the following options best describes why this command will fail?
A. arsload cannot be run from an OnDemand object server if the -n parameter is specified in
order to retain input files after loading.
B. The -j parmfile parameter is required if the -c parameter is included.
C. arsload cannot be run from an OnDemand object server.
D. The -h option was not included to specify the name of the library server.
Answer: D
Question 4.
ITCertKeys.com is looking for broader integration for Web applications, business intelligence and relational databases.
Which of the following is designed to solve the customer's requirement?
A. IBM CommonStore for SAP
B. IBM Content Manager for Lotus Domino
C. IBM Information Integrator Content Edition
D. IBM Content Manager OnDemand
Answer: C
Question 5.
Where would a System Administrator look to verify that Login/Logout messages are being stored in the System Log?
A. The Trace Parameters dialog box
B. The Folder options tab
C. The System Parameters dialog box
D. The Application options tab
Answer: C
Question 6.
Given the load id: 2575-25-0-13FAA-9577-9582, which of the following can be determined?
A. The Application Group being loaded, which storage node is being loaded, and the earliest date
of the data being loaded
B. The expiration date of the data and the earliest date of the data being loaded
C. The Application Group being loaded, which storage node is being loaded, and the Application
used for indexing the data
D. The storage set being loaded and the earliest date of the data being loaded
Answer: A
Question 7.
To add a second optical library system to an existing OnDemand implementation and provide user access to data on both optical systems, an OnDemand administrator should add which of the following nodes?
A. A primary storage node to an existing storage set
B. A secondary storage node to an existing storage set
C. A primary storage node to a new storage set
D. A primary and secondary storage node to a new storage set
Answer: A
Question 8.
To add more than one application to an application group, which of the following must be defined when creating an application group?
A. A Segment date field
B. An Application ID field
C. Permission to update
D. Permission to add
Answer: B
Question 9.
ITCertKeys.com has a security requirement that users be logged off of the OnDemand system after 1 hour of inactivity. The 'Inactivity Time Out' value on the System Parameters dialog is set to 'Time Out In 60 Minutes' but not all users are being logged off after 60 minutes of inactivity has passed.
What is preventing some users from being logged off as expected?
A. The users not being logged out have System Administrator authority.
B. The 'Inactivity Time Out' option for some users is not set to 'Use System Value'.
C. The 'Inactivity Time Out' option for some users is set to 'Time Out in 30 Minutes'.
D. The 'Logoff' option is not selected in the System Logging section of the System
Parameters dialog.
Answer: B
Question 10.
In order to create a default date-range search option for a report to specify the last six months, which of the following tasks would have to be completed?
A. Change both the Folder and the Application default date-range intervals
B. Change the Application - Load Information default date-range interval
C. Change the Application Group default date-range interval
D. Change the Folder - Field Information default date-range interval
Answer: D
Question 11.
An Application Group and an Application have been created and both were called "Customer Data". The OnDemand instance is "archive". The data to be loaded resides in file d:\ondemand\customer_013181.
Which of the following commands is used to verify that the indexing parameters are set up correctly without loading the data?
A. arsdoc query -G "Customer Data" -d d:\ondemand -I customer_013181
B. arsload -g "Customer Data" -i d:\ondemand\customer_013181
C. arsload -g "Customer Data" -v d:\ondemand\customer_013181
D. arsmaint -I archive -v d:\ondemand\customer_013181
Answer: B
Question 12.
The default password in OnDemand is 8 bytes long.
Which of the following, in the OnDemand Administrator, changes the default password length?
A. Group definition
B. Application Group definition
C. System parameters
D. User definition
Answer: C
Question 13.
A daily report has been successfully loaded into OnDemand for a month. However, it seems that more storage is being used than anticipated.
What should be done?
A. Obtain statistics about the report, the number of pages per report, frequency of production etc.
to verify whether or not it has been an unusual month, while running arsload for a few days
with the -t flag, to trace OnDemand Storage Manager activity.
B. Check the Application is using a compression algorithm appropriate to the data type by running
arsdoc with the -c flag to obtain the compression ratio.
C. Run arsadmin against a report data sample. Divide the size of the compressed output file by
the size of the input file and repeat this with different compression algorithms until you find
which is best.
D. Check the sizing spreadsheet for this report and verify the indexing and report data input
matches the actual reports.
A. A and B
B. A and C
C. B and D
D. C and D
Answer: D
Question 14.
The OnDemand Web Enablement Kit has been installed and running against a test OnDemand server. It is time to begin accessing the production OnDemand server.
In which of the following locations does the OnDemand Administrator make this change?
A. Within the CGI program on the Web Server
B. The ars configuration file on the OnDemand Server
C. The arswww configuration file on the Web Server
D. Add a connection to the production server from the OnDemand client
Answer: C
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Question 1.
What happens if all CTI ports for the configured CTI Port Group are busy when a new call arrives?
A. CallManager will forward the call to the directory number configured for forward-on busy for
this CTI Route Point in CallManager.
B. Caller will receive ringing treatment.
C. An exception is raised, but the call is accepted and processed.
D. Caller will receive network busy treatment.
E. CallManager will forward the caller to the directory number configured in IPCC Express for
overflow.
Answer: A
Explanation:
Question 2.
Which agent will be selected when the Resource Selection Criteria is set to circular routing?
A. the next available agent, based on the last agent selected and the agent order in the
Resources list
B. the agent who has been in the Available state for the longest amount of time
C. the next available agent with the highest priority, as determined by the agent order in the
Resources list
D. the agent assigned to the selected Resource Group and is thus qualified to be selected
Answer: A
Explanation:
Question 3.
Which two Customer Response Solution deployment scenarios are valid for Cisco Unified Communications? (Choose two.)
A. Contact Center Express communication with ICM via a co-resident PG
B. Contact Center Express using the Enterprise CTI-OS toolkit
C. IP IVR integrating with the Enterprise version to function as a queue point and self-service
platform
D. Contact Center Express communicating with ICM via a standalone PG on an expansion server
E. Contact Center Express using the Enterprise Outbound option
Answer: A, C
Explanation:
Question 4.
In CRS Administration, what is created on the Communications Manager when you add a Unified CM Telephony group?
A. CRS CTI Route Point
B. CTI Ports
C. CRS Call Control Group
D. Communications Manager Call Control Group
Answer: B
Explanation:
Question 5.
Which interface is used to configuration debug parameter for log files?
A. Data store control center
B. Alarm and Trace Configuration
C. System parameter
D. Control center
Answer: B
Explanation:
Question 6.
What is the main function of the CRS Editor?
A. remotely manages the LDAP Directory
B. creates CRS Engine reports
C. creates application scripts for call flows
D. manages the CRS Server
Answer: C
Explanation:
Question 7.
In Cisco Unified Contact Center Express, where is wrap-up data enabled?
A. in CSQ configuration on Application Administration
B. in workflow groups on Cisco Desktop Administrator
C. in the Cisco Supervisor Desktop
D. in resource configuration on Application Administration
Answer: B
Explanation:
Question 8.
Refer to the exhibit.
What is the purpose of the Repair button in the Cisco Unified Contact Center Express 5.0 Installation Wizard?
A. repair the Cisco Unified Communications Manager cluster associated with this Cisco CRS
system
B. remove a version of Cisco CRS that the user had attempted but failed to remove previously
C. recover a Cisco CRS system
D. reinstall the same version of Cisco CRS on top of the currently installed version
Answer: C
Explanation:
Question 9.
What is a benefit of using sub flows?
A. creates a framework for CRS Server status reporting
B. decreases latency through increased bandwidth on CRS Server
C. collects information about callers to agents
D. decreases the amount of flows
E. provides more efficient management of flows that are called by multiple other flows
Answer: E
Explanation:
Question 10.
In the CRS Application Editor, where do you start the debugger?
A. Toolbar
B. Step palette
C. Variable window
D. Design window
Answer: A
Explanation:
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