Question 1
What precautions should be taken if a discharged CRT must remain exposed for any
length of time?

A. You should perform a full set of video adjustments on the CRT.
B. You should reset the Power Manager Unit on the logic board.
C. You should remove the CRT from the computer or display assembly.
D. You should establish an ongoing lead between the CRT anode and ground.

Answer: D

Question 2
Which of the following are visual and audible cues of a normal Mac startup sequence.
SELECT ALL THAT APPLY

A. Fans turn off.
B. Computer beeps three times.
C. Startup chime sounds.
D. Apple logo appears on display.
E. Flashing question mark appears on display.

Answer: C,D

Question 3
Which of the following combination of Drive Module Status Lights and Drive Module
Activity Lights should you look for before you can safely remove a module from an
Xserve G5?

A. Status light ON, activity Light OFF
B. Both lights OFF
C. Status light OFF, activity light ON
D. Both lights ON

Answer: B

Question 4
Which of the following would be the most appropriate question to ask FIRST, when
gathering information from customers about a problem with their Apple product?

A. Did you turn off the computer improperly?
B. What operating system are you using?
C. Is this the first time you have had this problem?
D. What is the issue?

Answer: D

Question 5
Why do you need to take precautions when disposing of CRT displays? SELECT TWO

A. CRT displays may contain hazardous materials.
B. CRT displays may present a fire hazard.
C. CRT displays may present a radiation hazard.
D. CRT displays may contain toxic gases.
E. CRT displays may implode if mishandled.

Answer: A,E

Question 6
What does Apple recommend you do before replacing or installing any internal parts in an Xserve?

A. Remove all drive modules from the Xserve.
B. Remove the Xserve from its rack.
C. Press the System Identifier button.
D. Unlock all drive module bays.

Answer: B

Question 7
Examine the exhibit. Will this application launch natively on a PowerPC-based Mac?

A. No
B. Yes

Answer: B

Question 8
Which THREE of the following items are appropriate to use for ESD prevention?
SELECT THREE

A. Wrist strap and cord
B. Static-shielding bags
C. CRT discharge tool
D. Grounded work mat
E. Metal work surface

Answer: A,B,D

Question 9
Which THREE of the following are valid CRT safety rules? SELECT THREE

A. Touch the computer's metal chassis.
B. Wear safety goggles.
C. Don't work alone.
D. Remove any metal jewelry.
E. Connect the AC power cord.
F. Wear a grounded ESD wrist strap.

Answer: B,C,D

Question 10
A Power Mac G5 fails to start up, and the status light on the front of the computer flashes
three times. What does this indicate?

A. Firmware v3.0 upgrade required
B. Thermal failure
C. No RAM banks passed memory testing
D. No startup disk found

Answer: C

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