Question 1.
If a customer objects that the SBCS solution is too expensive, what are two response areas to highlight? Select two.

A. individual feature costs
B. operating costs
C. competitor prices
D. initial cost

Answer:  B, D

Question 2.
Which three features does the Cisco UC520 support?

A. Storage Area Networks
B. analog devices
C. Security, firewall & VPN
D. distributed routing
E. Telepresence
F. Cisco Unity Express

Answer:  B, C, F

Question 3.
What needs to be done for an out-of-box setup of the Cisco CE520?

A. Configure with a CLI through the Cisco UC520
B. Load application with an easy configuration wizard
C. Connect physical cables for all devices
D. Configure with Cisco Configuration Assistant

Answer:  D

Question 4.
What is the primary benefit of Cisco Smart Assist?

A. reduce set-up time for new devices
B. ease of call forwarding and paging
C. quick access to online help
D. simple configuration of network settings

Answer:  A

Question 5.
What Cisco CE520 feature optimizes quality of service?

A. Cisco Network Admission Control
B. Cisco Smart Assist
C. Cisco Configuration Assistant
D. CiscoSmartports

Answer:  D

Question 6.
What describes the consultative sales process for SMB's for Unified communications?

A. Campaign Builder
B. Partner Central
C. Smart Business Roadmap
D. Steps to Success

Answer:  C

Question 7.
What is a useful tool to get solution requirements and pricing in the sales process?

A. Smart Assist
B. Partner Central*
C. Quote Builder
D. Visio

Answer:  C

Question 8.
What are two connection options for local Cisco Configuration Assistant deployment? (Choose two)

A. Connect to an IP Phone PC port
B. Connect remotely via a metropolitan area network
C. Connect directly to any access point
D. Connect directly to a UC520PoE port

Answer:  A, D

Question 9.
Which two CRM servers allow Cisco Unified Call Connector to be configured for connectivity?

A. Siebel
B. Microsoft Dynamics
C. Salesforce.com
D. ACT!
E. Oncontact

Answer:  B, C

Question 10.
The Cisco 521 Wireless Express Access Point used in the Smart Business Communications System can be configured to operate in which mode?

A. standalone mode only
B. controller-based mode only
C. either standalone mode or controller-based mode

Answer:  C

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