Question 1.
In two months, there are 200 defects in 40 units processed. If each unit has 25 opportunities, what is the process DPMO?

A. 200,000
B. 400,000
C. 800,000
D. 1,000,000

Answer: A

Question 2.
Which of the following are NOT common pitfalls to the Sun Shot process?

A. Multiple champions
B. Too little time allotted
C. Poor action item accountability
D. Weak sponsorship

Answer: A

Question 3.
What is the purpose of a pilot?

A. To analyze a process and determine the source of defects
B. To test a solution on a small or limited scale
C. To implement a compromised solution when true consensus cannot be reached
D. To collect baseline data from an existing process

Answer: B

Question 4.
Which tool is used to evaluate process variation over time?

A. Pie chart
B. Scatter plot
C. Individuals chart
D. Pareto Chart

Answer: C

Question 5.
What should be included in a good problem/opportunity statement?

A. A description of the causes of the problem
B. A statement of the project improvement goal
C. An assignment of responsibility for the problem
D. The severity of the problem

Answer: D

Question 6.
A project charter should be:

A. Treated by the team as a fixed contract to be changed only by approval of 51% of the team
B. Treated as a living document which will evolve as new information is discovered
C. Written in precise technical language
D. A brief document 2-3 pages in length

Answer: B

Question 7.
Which tool is best for illustrating possible causes for an effect?

A. QFD
B. Fishbone diagram
C. Process flowchart
D. Histogram

Answer: B

Question 8.
Which of the following is NOT a benefit associated with control charts?

A. They demonstrate process performance relative to customer specifications
B. They demonstrate stability and predictability of a process over time
C. They show parameter performance, mean, and control limits
D. They offer early warning of possible problems

Answer: A

Question 9.
Which statement is a good guideline for brainstorming?

A. Keep the list of ideas manageable by allowing each participant a set number of contributions
B. Establish the objective prior to the brainstorming session
C. Focus on idea quality, rather than quantity
D. Provide a familiar venue for the process

Answer: B

Question 10.
A factorial 2-level DOE does NOT:

A. Confirm possible critical Xs
B. Confirm design parameter impacts on Ys
C. Confirm causes identified by hypothesis tests
D. Confirm best robust design

Answer: D

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