Question 1.
In which service component of the prepare phase would you identify factors such as solution goals, business drivers, and success criteria?

A. High-Level Design Development
B. Technology Strategy Development
C. Proof of Concept
D. Business Requirements Development

Answer:  B

Question 2.
In which service component in the design phase would you provide a site-specific system implementation plan which defines the activities, configurations, and commissioning test plans required to implement routing and switching solution components and software?

A. Detailed Design Development
B. Systems Acceptance Test Plan Development
C. Project Kick-off
D. Implementation Plan Development
E. Staging Plan Development

Answer:  D

Question 3.
Which two service components are performed during the implement phase? (Choose two.)

A. Phased Implementation
B. Configuration Management
C. Site Readiness Specification
D. Staging
E. Security Readiness Assessment

Answer:  A, D

Question 4.
Which of these best describes the actions you would take during the technology strategy development service component?

A. Analyze the customer's business requirements and recommend the appropriate technologies to meet those business requirements.
B. Address the customer's physical site requirements.
C. Identify the customer's business requirements for the proposed solution.
D. Determine the appropriate end user training needed for the technology solution.

Answer:  A

Question 5.
Which service component in the implement phase includes activities such as verifying that the customer understands the operational processes and its post-sales support responsibilities?

A. Post-Implementation Support Handoff Meeting
B. Project Planning
C. Develop escalation process
D. Update leading practices

Answer:  A

Question 6.
Utilizing a trouble ticketing system to track problems is a part of which service component in the operate phase?

A. Operations Setup
B. Change Management
C. Problem Management
D. Systems Monitoring

Answer:  D

Question 7.
What is the primary objective of performing a network readiness assessment in the plan phase?

A. align business requirements to technical requirements
B. assess the current network infrastructure's ability to adequately support the new solution and identify new requirements
C. create a plan to recycle used equipment
D. install and test system components in a non-production environment

Answer:  B

Question 8.
In which service component of the prepare phase would you provide a technology-focused, business-focused, or technology- and business-focused demonstration of the technology solution to highlight the features and benefits?

A. Technology Strategy Development
B. Deliver Proposal
C. Proof of Concept
D. High-Level Design Development
E. Customer Education

Answer:  E

Question 9.
In which service component would you notify all project participants of their specific responsibilities during the planning phase of the project?

A. Proposal Delivery
B. Account Planning
C. Planning Project Kickoff
D. Site Readiness Assessment

Answer:  C

Question 10.
Define procedures to manage access to all systems is an activity that is part of which service component in the operate phase?

A. Security Administration
B. Service Review
C. Problem Management
D. Systems Monitoring

Answer:  A

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