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Question 1.
Which of the following functions is associated with the developer unit?
A. Supplies toner to the photoconductor
B. Charges the surface of the photoconductor
C. Writes the latent image on the photoconductor
D. Cleans the photoconductor
Answer: A
Question 2.
An encoder sensor typically detects:
A. paper position.
B. shaft rotation.
C. magnetic flux.
D. laser beam strength.
Answer: B
Question 3.
The customer has a dedicated ink jet fax machine that is used to send and receive faxes only from the corporate office. The user complains of streaks on the received faxes while the internal selfprints are fine.
Which of the following should a technician recommend?
A. Clean the scanner glass on the distant machine.
B. Clean the scanner glass on the local machine.
C. Clean the printer head on the local machine.
D. Call the telephone company to increase the line signal level.
Answer: A
Question 4.
Which of the following stages in the laser print process attracts toner to the latent image on the photoconductor?
A. Writing
B. Fusing
C. Development
D. Transfer
Answer: C
Question 5.
Which of the following would be the BEST process for the technician to follow when beginning to diagnose a unit at a customers site?
A. Check the printers error log, and then inform the primary user what the issue is.
B. Go directly to the printer and investigate any issues that are found.
C. Investigate the printers status, then ask the primary user to write down what they think is
wrong.
D. Gather information from the primary user, and then evaluate the printers condition.
Answer: D
Question 6.
Which of the following utilities could be used to determine a subnet mask?
A. PING
B. NSLOOKUP
C. TRACERT
D. IPCONFIG
Answer: D
Question 7.
How many CCDs are located in a single pass duplex ADF?
A. One
B. 2
C. 3
D. 4
Answer: B
Question 8.
When is it advisable to dump the waste toner from a technicians service vacuum?
A. When it is full.
B. It is not recommended.
C. Before performing preventative maintenance.
D. After each call.
Answer: B
Question 9.
A customer has instal ed a new computer on their network. They can print to the printer but the option for duplex printing is not available. All other computers have the option.
Which of the following is the cause of the problem?
A. The new computer is printing to the wrong IP address.
B. The new computer is using the wrong protocol.
C. The driver port is not setup correctly.
D. The option has not been selected on the driver.
Answer: D
Question 10.
A polygon mirror is part of which of the following assemblies?
A. Laser unit
B. Developer unit
C. Charge assembly
D. Fuser assembly
Answer: A
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Question 1. Quality of service is analyzed at which service component within the Cisco Unified Communications plan phase? A. Network Readiness Assessment B. Application Readiness Assessment C. Site Readiness Assessment D. Operation Readiness Assessment Answer: A Question 2. Which optimize phase service component assesses the current state of the network management infrastructure of a customer to identity issues and opportunities that lead to recommendations for improving the ability to manage their Cisco Unified Communications system? A. Deployment Assessment B. Technology Assessment C. Security Assessment D. Operations Assessment Answer: D Question 3. Which statement most accurately describes the account planning service component in the prepare phase for Cisco Unified Communications? A. It performs a detailed financial analysis, including current phone network costs, training, and return of investment. B. It researches unique challenges and conducts competitive analysis to determine a vertical approach and strategy. C. It identifies the key players, high-level solution requirements, timelines, and scope of the opportunity. D. It provides the partner with information regarding customer acceptance of the new solution. Answer: B Question 4. Which phase includes conducting Cisco Unified Communications network traffic analysis and capacity planning in order to ensure high availability? A. Design B. Prepare C. Maintain D. Optimize Answer: D Question 5. Which two of the following activities are included in the Cisco Unified Communications staff development? Select two. A. Collect Cisco Unified Communications Training Materials B. Develop Job Role Training Requirement C. Request for Training Budget D. Develop Curriculum Map E. Develop Informal Basic Training Answer: B, D Question 6. Which Service component in Cisco Unified Communications operate phase identifies and solves reoccurring incidents by analyzing incident trends to identify patterns and systemic conditions? A. Problem Management B. Incident Management C. Change Management D. Systems Monitoring Answer: A Question 7. Which service component in the design phase describes developing a detailed, site-specific plan for implementing the new technology system or solution? A. Implementation Plan Development B. Detailed Design Development C. Systems Acceptance Test Plan Development D. Staging Plan Development Answer: A Question 8. The final documentation that records detailed implementation information for customers, including specific design requirements, are delivered at which server component within the Cisco Unified Communications implement phase? A. Project Closeout B. As-Built Documentation C. Operations Setup D. Post-Implementation Support Handoff Meeting Answer: B Question 9. Which service component in the plan phase evaluates the readiness of your current facilities infrastructure to support Cisco Unified Communications system development? A. Network Readiness Assessment B. Operation Readiness Assessment C. Site Readiness Assessment D. Application Readiness Assessment Answer: C Question 10. Which of the following three service requirements are included in the Cisco Unified Communications optimize phase? Select three. A. Business Case Alignment B. Security Assessment C. Incident management D. Operations Readiness Assessment E. Technology Assessment Answer: A, B, E
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