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Question 1.
A user is complaining that during calls the remote caller's voice intermittently cannot be heard.
Which of the following is the MOST likely cause?
A. Network to Public Switched Telephone Network (PSTN) impedance is mismatched
B. Network packet drops on the receivers side of the conversation
C. Network jitter is above acceptable limits on the round trip path
D. Network packet drops on the transmitting side of the conversation
Answer: B
Question 2.
Which of the following BEST describes a network bottleneck?
A. A router with multiple WAN links.
B. A switch that is underutilized.
C. A network with multiple switches.
D. A router that is receiving more information than it can process.
Answer: D
Question 3.
Which of the following is true about jitter?
A. Jitter is caused by insufficient network capacity.
B. Jitter is the variation in time between the arrival of voice packets.
C. Jitter can only be solved by using prioritization techniques.
D. Jitter is caused by endpoints.
Answer: B
Question 4.
Which of the following protocols can be used in scripting call flows in an Interactive Voice Response (IVR)?
A. HTML
B. HTTP
C. XML/VXML
D. TCP/IP
Answer: C
Question 5.
Which of the following codecs would a technician configure on the VoIP server to match the voice quality of a regular Public Switched Telephone Network (PSTN) call on a VoIP phone?
A. G. 729
B. G. 732
C. G. 722
D. G. 711
Answer: D
Question 6.
Which of the following BEST describes the functionality of a gateway? (Select TWO)
A. A device or software program that provides the central point of functionality for all VOIP calls.
B. A device or software program that provides a proxy between two systems with incompatible
technologies.
C. A device or software that navigates packets between the enterprise network and the internet.
D. A device or software that connects networks that use different protocols.
E. A device that protects against security breaches from external networks.
Answer: B, D
Question 7.
A company has a contact center with thousands of distributed agents, skill-based routing, multiple hunt groups, CTI and desktop screen pops. Management wants detailed reports about call volume and hunt group activity within the contact center.
Which of the following provides this level of detail?
A. Service Provider Multiplexer statistics
B. PBX call detail records
C. Automatic Call Distribution (ACD) reports
D. CTI server traffic reports
Answer: C
Question 8.
The voicemail system is configured to send email alerts when new voicemails are left for users. Users are complaining they are receiving voicemails but stopped receiving email alerts.
Which of the following is the MOST likely cause of the issue?
A. Port 53 is not functioning on the email server.
B. Port 21 is not functioning on the voicemail server.
C. Port 25 is not functioning on the email server.
D. Port 63 is not functioning on the voicemail server.
Answer: C
Question 9.
Which of the following is the data rate of a BRI D channel?
A. 16 Kbps
B. 24 Kbps
C. 32 Kbps
D. 64 Kbps
Answer: A
Question 10.
All the following are correct about Unified Messaging EXCEPT:
A. a user can setup a voice conference on demand.
B. unified messaging is the integration of e-mail, fax and voicemail.
C. a user can forward their voicemail in form of e-mail.
D. a user can receive a fax in their e-mail.
Answer: A
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Question 1. Which service component within the design phase does the following describe? Consider the customer's defined business requirements and the associated performance, availability, resiliency, maintainability, resource capacity, and security criteria used to measure and assure the delivery of the required services. A. Staging Plan B. Implementation Plan C. Business Plan D. Detailed Design Validation E. Project Kick-off Answer: B Question 2. Which service component within the prepare phase validates the features and functionality documented in the high-level design of a solution? A. Proof of Concept B. High-level Design Development C. Business Case Development D. Business Requirements Development E. Operations Technology Strategy Development F. Technology Strategy Development Answer: A Question 3. In the implement phase, project close-out involves which of the following tasks? A. deliver education based on Staff Planning Development reports B. conduct Engagement Profitability Assessment C. execute network migration plan D. customize ongoing support hand-off kit Answer: B Question 4. In the implement phase, project close-out involves which of the following tasks? A. deliver education based on Staff Planning Development reports B. customize ongoing support hand-off kit C. conduct Engagement Profitability Assessment D. execute network migration plan Answer: C Question 5. In the design phase, performing a needs analysis to identify the resource requirements and skills needed to deliver and support a network infrastructure is an activity of which service component? A. Implementation Kick-off Meeting B. Implementation Plan C. Project Kick-off D. Staging Plan E. Migration Plan F. Staff Plan Development Answer: F Question 6. In the implement phase, solution implementation involves which of the following task? A. Execute test cases B. Configure core products C. Perform preliminary Site Assessment D. Analyze high-level design and technology requirements of the customer Answer: B Question 7. Which one of the following describes the task for completing an operations readiness assessment in the plan phase? A. determining network elements that will be tested B. reviewing hardware and software configuration staging plan C. entering documentation into knowledge management system D. developing backup/recovery plan E. creating an escalation plan F. obtaining and reviewing operation procedures and policies Answer: F Question 8. In the implement phase, solution implementation involves which of the following task? A. perform preliminary Site Assessment B. configure core products C. execute test cases D. analyze high-level design and technology requirements of the customer Answer: B Question 9. Which of the following definitions best describes services stack within the Cisco Lifecycle Services approach? A. the minimum set of services that a customer needs to successfully deploy and operate a Cisco technology or solution B. the required set of services needed to successfully deploy and support Cisco Advanced Technologies C. the identification of Advanced Technologies to best support business requirements and objectives D. the minimum set of services required to operate and optimize Cisco Advanced Technologies Answer: A Question 10. Which of the following definitions best describes business requirements development within the prepare phase? A. a set of service component activities that assesses and documents the business requirements of a customer B. part of the systems design activity that identifies and documents business requirements to help deploy network technologies C. part of the high-level design activity that addresses business and technical requirements of the customer D. a service component activity that analyzes business requirements and recommends the appropriate technology strategy Answer: A
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